Community.com

Community.com

Community
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About

Community is a trusted conversational marketing channel that connects Leaders—entrepreneurs, small businesses, media companies, and brands—to their Members, all via SMS text messaging. Community has seen more than 3 billion texts exchanged between its Leaders and their Members, with clickthrough rates of 59% and open rates of 95%. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Why? Your audience is looking for a connection with humans, not bots—we are focused on privacy and value trust, for you and your audience. Anything you can send in a text message you can send through Community. Share photos, videos, audio notes, gifs, emojis, links, and text. Our features allow you to segment by age, location, interest, and more. See why thousands of artists, entrepreneurs, small businesses, and brands use Community to text with their audience. Reserve your number today.

About

Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform. Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75% Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed. Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there. Centralize all of your customer conversations into one singular dashboard, no matter the channel.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Entrepreneurs, Small Businesses, Artists, Creators, Public Figures, Media Companies, Brands, and Enterprises

Audience

Companies that want a better way to engage with customers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$16 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.3 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I love that my clients get to be anonymous especially because they’re living with HIV/AIDS. It’s allowing me to reach them in a more personalized way that eliminates fear & stigma.
  • Very easy to send text messages and manage the responses. It's so simple that anyone could use it to reach their audience.
  • Community was a great way for us to take advantage of SMS to reach out to our clients whom we previously were only able to connect with over one medium at scale being email.
  • I love Community and use it all the time to communicate with fans of my writing. Recently, I had to contact customer service with an issue that they quickly and efficiently took care of. The follow-up to my inquiry was exceptional and above and beyond.
  • Community.com enables businesses and brands to communicate effectively with their audience on a media that has very high open rate, and enabling compliant opt-outs.

Cons

  • Some features are only available with the upgrade. I wish I could do auto reply for certain group sign ups.
  • I haven't really played with all of the functions, but it seems like pretty simple software.
  • The ONLY thing Community doesn't have is a way for our clients to select which 'tag' they'd like to opt-in for without our direct involvement to make it happen. Ex: we have three markets in which we operate and people that sign up for our texts prefer only a couple of those markets rather than them all. They can send us a text back with what market they prefer, but at that point, there is unneeded friction by having to have myself go back in there to manually input their desired market or 'tag'.
  • I can’t think of any cons either for me or my subscribers!
  • More app features on Community.com could be helpful.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Community
Founded: 2018
United States
community.com

Company Information

Voizee
Founded: 2021
voizee.com

Alternatives

Alternatives

SMS-Magic

SMS-Magic

Screen-Magic Mobile Media Inc
VoxDirect

VoxDirect

VOXOX

Categories

Categories

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Community Features

Content Management Not Supported
Content Moderation Supported
Discussions / Forums Not Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Not Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Influencer Marketing Features

Campaign Management Supported
CRM Not Supported
Faceted Search / Filtering Not Supported
Influencer Discovery Not Supported
Payment Tracking Not Supported
ROI Tracking Not Supported
Social Media Monitoring Not Supported

Integrations

ChatGPT Supported
Zapier Supported
ActBlue Supported
Axis LMS Not Supported
ClickFunnels Not Supported
Contact Form 7 Not Supported
Google Analytics Not Supported
Gravity Forms Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Klaviyo Supported
Mailchimp Supported
Salesforce Agentforce Marketing Supported
Shopify Supported
Twilio Not Supported
WhatsApp Supported
WordPress Not Supported

Integrations

ChatGPT Supported
Zapier Supported
ActBlue Not Supported
Axis LMS Supported
ClickFunnels Supported
Contact Form 7 Supported
Google Analytics Supported
Gravity Forms Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Klaviyo Not Supported
Mailchimp Not Supported
Salesforce Agentforce Marketing Not Supported
Shopify Not Supported
Twilio Supported
WhatsApp Not Supported
WordPress Supported
Claim Community.com and update features and information
Claim Community.com and update features and information
Claim Voizee and update features and information
Claim Voizee and update features and information