Community.com

Community.com

Community
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About

Community is a trusted conversational marketing channel that connects Leaders—entrepreneurs, small businesses, media companies, and brands—to their Members, all via SMS text messaging. Community has seen more than 3 billion texts exchanged between its Leaders and their Members, with clickthrough rates of 59% and open rates of 95%. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Why? Your audience is looking for a connection with humans, not bots—we are focused on privacy and value trust, for you and your audience. Anything you can send in a text message you can send through Community. Share photos, videos, audio notes, gifs, emojis, links, and text. Our features allow you to segment by age, location, interest, and more. See why thousands of artists, entrepreneurs, small businesses, and brands use Community to text with their audience. Reserve your number today.

About

Mass texting made easy. Have conversations with individual customers or send out a text to thousands at once. SimpleTexting gives you everything you need to engage your audience using SMS. Trusted by Fortune 500 companies and small businesses alike, SimpleTexting’s intuitive platform makes text marketing accessible to anyone. Send bulk messages, conduct polls, provide customer service, create automated drip campaigns and more. With flexible pricing plans and powerful features, SimpleTexting grows with you. And with an app available for iOS and Android, you can even manage your efforts from anywhere.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Entrepreneurs, Small Businesses, Artists, Creators, Public Figures, Media Companies, Brands, and Enterprises

Audience

Businesses and organizations of all types and sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$29.00/month
Starts at $29/month for 500 credits
Save 20% with an annual plan
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.3 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I love that my clients get to be anonymous especially because they’re living with HIV/AIDS. It’s allowing me to reach them in a more personalized way that eliminates fear & stigma.
  • Very easy to send text messages and manage the responses. It's so simple that anyone could use it to reach their audience.
  • Community was a great way for us to take advantage of SMS to reach out to our clients whom we previously were only able to connect with over one medium at scale being email.
  • I love Community and use it all the time to communicate with fans of my writing. Recently, I had to contact customer service with an issue that they quickly and efficiently took care of. The follow-up to my inquiry was exceptional and above and beyond.
  • Community.com enables businesses and brands to communicate effectively with their audience on a media that has very high open rate, and enabling compliant opt-outs.

Cons

  • Some features are only available with the upgrade. I wish I could do auto reply for certain group sign ups.
  • I haven't really played with all of the functions, but it seems like pretty simple software.
  • The ONLY thing Community doesn't have is a way for our clients to select which 'tag' they'd like to opt-in for without our direct involvement to make it happen. Ex: we have three markets in which we operate and people that sign up for our texts prefer only a couple of those markets rather than them all. They can send us a text back with what market they prefer, but at that point, there is unneeded friction by having to have myself go back in there to manually input their desired market or 'tag'.
  • I can’t think of any cons either for me or my subscribers!
  • More app features on Community.com could be helpful.

Pros & Cons from Real Users

Pros

  • I loved how easy to use the software is. It's simple, friendly to look at, and effective. Also, the user interface is very easy to navigate. The responding on texts is easy to use, and great that it comes with Mobile App.
  • SMS marketing is a way of marketing that never gets old. Using Simple texting I reach customers and leads directly on their uncrowded inbox. It works pretty great for regular marketing. You can also send transaction or promotional messages.
  • Simple Texting is a well-known SMS marketing platform. - It gives the best auto personalized SMS. (Custom field option) - The auto-responder SMS is my favorite. - User interest tracking using its analytics.
  • SimpleTexting gives you a traditional but effective way to reach customers with your business marketing campaign or for promotional. The setup was hassle-free. I liked its ability to send personalized texts without writing each time. The insights are decent.
  • I liked its integration with Hubspot, to send SMS with integrated manageable CRM. Bulk SMS marketing can be possible on SmartTexting platform. Also helpful in helpdesk to give a regular update on their tickets.

Cons

  • I really wish that this had some analytics, where I could see what campaigns got the most frequent and rapid responses.
  • No cons. In my moderate usage Simple texting does well.
  • Not at all. I'm impressed with this tool, never experienced problems.
  • In my campaign usage, it gives me a good response.
  • No cons, it does SMS marketing job excellently.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Community
Founded: 2018
United States
community.com

Company Information

Sinch
Founded: 2008
Sweden
simpletexting.com

Alternatives

Alternatives

SMS-Magic

SMS-Magic

Screen-Magic Mobile Media Inc

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Influencer Marketing Features

Campaign Management
CRM
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Mobile Marketing Features

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Polling Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
Skip Logic
SMS Polling
Supports Audio / Images / Video

Integrations

ChatGPT
Mailchimp
Zapier
ActBlue
Axis LMS
Cognito Forms
Commerce7
Easyflow
Facebook
Facebook Messenger
KonnectzIT
Planfix
Raklet
Salesforce Agentforce Marketing
Shopify
WhatsApp
Wufoo
Zenkit Base
Zenkit To Do

Integrations

ChatGPT
Mailchimp
Zapier
ActBlue
Axis LMS
Cognito Forms
Commerce7
Easyflow
Facebook
Facebook Messenger
KonnectzIT
Planfix
Raklet
Salesforce Agentforce Marketing
Shopify
WhatsApp
Wufoo
Zenkit Base
Zenkit To Do
Claim Community.com and update features and information
Claim Community.com and update features and information
Claim SimpleTexting and update features and information
Claim SimpleTexting and update features and information