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About

No need to spend 3-4 minutes each time you want to talk to your team. Just talk with 1-click. Make it clear when you're available for a quick chat. When you're busy, go in "Do Not Disturb" automatically. Learn and grow with our community as we explore the future of work. Sign in with Slack. If you have Slack, you can create a Commons account with 1-click. Just click, "Continue with Slack". Add the Commons app to your Slack space. This lets you invite your team, ping from Commons, and more. Invite your teamIdeally the teammates you talk to on a regular basis. We want Commons to be as easy for your team to use as possible. With that in mind, we've enabled sign in via Slack so that you and your team don't have to create a new account and manage a different set of credentials. Anyone on your Slack space has access to your Commons space. Create a meeting from Commons and invite your team to the meeting.

About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and teams looking for a communication solution to optimize their workspace and keep employees connected

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per employee
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Commons
Founded: 2020
www.commons.so/

Company Information

Slaask
Founded: 2015
United States
slaask.com

Alternatives

Alternatives

Kosy Office

Kosy Office

Kosy Software LTD
Gather

Gather

Gather Town

Categories

Categories

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Slack
Asana
Brevo
Cerb
ConnectWise ScreenConnect
Drupal
Front
Help Scout
Jira Work Management
LiveAgent
Mailchimp
Mailjet
Mixpanel
Nimble
Pipedrive
Segment
Stripe
Trello
X (Twitter)
Zendesk

Integrations

Slack
Asana
Brevo
Cerb
ConnectWise ScreenConnect
Drupal
Front
Help Scout
Jira Work Management
LiveAgent
Mailchimp
Mailjet
Mixpanel
Nimble
Pipedrive
Segment
Stripe
Trello
X (Twitter)
Zendesk
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