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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Regulated businesses use NorthRow to accelerate their onboarding processes and increase effectiveness of their Client Due Diligence. Improve customer experience and meet your compliance requirements with our client onboarding solutions. Continually monitor for relevant changes in your customer profiles to proactively manage your regulatory risk. Efficiently remediate your existing customer base with our API-driven solution to help ensure compliance. Compliance is about more than ticking boxes, making quick, effective decisions about your customers is critical. Northrow’s SaaS platform allows clients to consume a range of data and make intelligent decisions on who to transact with and how. Open Banking is a new, secure way for customers and SMEs to take control of their financial data. Open Banking chose NorthRow to deliver its onboarding processes, as they set the standard for securely managing customer financial data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Companies that need an AML compliance solution to manage their customer financial data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

NorthRow
United Kingdom
www.northrow.com

Alternatives

Alternatives

BANKSapi

BANKSapi

BANKSapi Technology GmbH
Kollate-it

Kollate-it

Werkflo

Categories

Categories

Integrations

iProov

Integrations

iProov
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim NorthRow and update features and information
Claim NorthRow and update features and information