OptiOpAt the touch of a button
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Related Products
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About
Unlock greater insights and deliver significant cost savings by effortlessly coordinating operational, compliance, and risk tasks across teams. At CoVi Analytics, we create easy-to-use tools (apps) specifically for the operations team to help streamline operations, enhance efficiency, and empower growth through tech-driven solutions that simplify business activities, automate operations, and deliver greater insights. An app suite that simplifies and automates business activities by redefining how firms instruct, measure, and monitor their operations for greater insights. App suite is a must-have productivity toolkit for regulated firms. CoVi's modular approach to business policies and procedures alone offers over 60% cost savings.
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About
The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Lawfirms interested in a tool to reduce compliance effort
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Audience
Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance
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Support
Phone Support
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24/7 Live Support
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Online
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
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Free Trial
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Pricing
No information available.
Free Version
Not Supported
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
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Live Online
Supported
In Person
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationCoVi Analytics
Founded: 2016
United Kingdom
www.covianalytics.com
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Company InformationAt the touch of a button
Founded: 2013
United Kingdom
www.optiop.com
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Integrations
Facebook
Not Supported
X (Twitter)
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