CoCounselThomson Reuters
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Related Products
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About
A trusted generative AI assistant that’s with you every step of the way. Let CoCounsel be your trusted partner, trained by industry experts and backed by authoritative content. CoCounsel is a chat-based generative AI assistant across all customer workflows, making quick work of routine tasks, analyzing information, and delivering answers so you can maximize the impact of your time, energy, and expertise. In times of change and complexity, our powerful technology and generative AI help you move faster, see further, and accomplish more. Today, we are evolving our technological capabilities, empowering you to focus on what matters most. Make the most of your limited time with CoCounsel, the latest generative AI technology that speeds up or eliminates mundane tasks and quickly delivers the trusted answers you need. Spend more time practicing your profession with always-on access to a chat-based interface that provides the most relevant, current insights.
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About
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Professionals across legal, tax, and accounting sectors seeking a tool to enhance efficiency, automate tasks, and manage their workflows
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Audience
SMBs to enterprise
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationThomson Reuters
Canada
www.thomsonreuters.com/en/artificial-intelligence.html
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Company InformationDirectly
Founded: 2011
United States
directly.com
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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