OneContact CCCollab
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Related Products
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About
Maximum attention, maximum profit, with us you can reach your target group in any way and in an intelligent way. High level of activity thanks to practical handling: with Facebook Messenger, immediate interaction with friends, whether private or in groups, is easier than ever. Similar to normal push messages, the user first receives an opt-in query. He can also register for Facebook notifications with a tick. These will then appear in the Messenger app on the phone, on the normal Facebook.com website, or on Messenger.com. Most active Facebook users can usually be reached very easily via Messenger. This results in very high opening rates and the notifications invite immediate interaction. Unfortunately, Apple has so far only allowed push notifications in its own apps and not via websites. This makes Facebook Messenger a real alternative for the transitional period.
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About
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a solution to reach their target audience easily
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Audience
Contact centers seeking a cloud solution to combine multiple communication channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$33.45 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCleverPush
Germany
cleverpush.com
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Company InformationCollab
Founded: 2003
Portugal
collab.com/onecontact_cc/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Push Notifications Features
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Facebook
Salesforce
X (Twitter)
Zendesk
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