OneContact CCCollab
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Related Products
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About
Maximum attention, maximum profit, with us you can reach your target group in any way and in an intelligent way. High level of activity thanks to practical handling: with Facebook Messenger, immediate interaction with friends, whether private or in groups, is easier than ever. Similar to normal push messages, the user first receives an opt-in query. He can also register for Facebook notifications with a tick. These will then appear in the Messenger app on the phone, on the normal Facebook.com website, or on Messenger.com. Most active Facebook users can usually be reached very easily via Messenger. This results in very high opening rates and the notifications invite immediate interaction. Unfortunately, Apple has so far only allowed push notifications in its own apps and not via websites. This makes Facebook Messenger a real alternative for the transitional period.
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About
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies looking for a solution to reach their target audience easily
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Audience
Contact centers seeking a cloud solution to combine multiple communication channels
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$33.45 per month
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationCleverPush
Germany
cleverpush.com
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Company InformationCollab
Founded: 2003
Portugal
collab.com/onecontact_cc/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Push Notifications Features
A/B Testing
Supported
Analytics
Supported
Campaign Segmentation
Supported
Contextual Targeting
Not Supported
Device Targeting
Not Supported
Expiry Notifications
Not Supported
Geo Targeting
Not Supported
Mobile Notifications
Supported
Notification Scheduling
Supported
Visual Notifications
Not Supported
Web Notifications
Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Facebook
Not Supported
Salesforce
Not Supported
X (Twitter)
Not Supported
Zendesk
Not Supported
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Integrations
Facebook
Supported
Salesforce
Supported
X (Twitter)
Supported
Zendesk
Supported
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