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About

Maximum attention, maximum profit, with us you can reach your target group in any way and in an intelligent way. High level of activity thanks to practical handling: with Facebook Messenger, immediate interaction with friends, whether private or in groups, is easier than ever. Similar to normal push messages, the user first receives an opt-in query. He can also register for Facebook notifications with a tick. These will then appear in the Messenger app on the phone, on the normal Facebook.com website, or on Messenger.com. Most active Facebook users can usually be reached very easily via Messenger. This results in very high opening rates and the notifications invite immediate interaction. Unfortunately, Apple has so far only allowed push notifications in its own apps and not via websites. This makes Facebook Messenger a real alternative for the transitional period.

About

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a solution to reach their target audience easily

Audience

Contact centers seeking a cloud solution to combine multiple communication channels

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$33.45 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CleverPush
Germany
cleverpush.com

Company Information

Collab
Founded: 2003
Portugal
collab.com/onecontact_cc/

Alternatives

SmartEngage

SmartEngage

Level Up Global

Alternatives

VWO Engage

VWO Engage

Wingify
Twilio Flex

Twilio Flex

Twilio

Categories

Push Notifications Supported

Categories

Push Notifications Features

A/B Testing Supported
Analytics Supported
Campaign Segmentation Supported
Contextual Targeting Not Supported
Device Targeting Not Supported
Expiry Notifications Not Supported
Geo Targeting Not Supported
Mobile Notifications Supported
Notification Scheduling Supported
Visual Notifications Not Supported
Web Notifications Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Integrations

Facebook Not Supported
Salesforce Not Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

Facebook Supported
Salesforce Supported
X (Twitter) Supported
Zendesk Supported
Claim CleverPush and update features and information
Claim CleverPush and update features and information
Claim OneContact CC and update features and information
Claim OneContact CC and update features and information