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About

Maximum attention, maximum profit, with us you can reach your target group in any way and in an intelligent way. High level of activity thanks to practical handling: with Facebook Messenger, immediate interaction with friends, whether private or in groups, is easier than ever. Similar to normal push messages, the user first receives an opt-in query. He can also register for Facebook notifications with a tick. These will then appear in the Messenger app on the phone, on the normal Facebook.com website, or on Messenger.com. Most active Facebook users can usually be reached very easily via Messenger. This results in very high opening rates and the notifications invite immediate interaction. Unfortunately, Apple has so far only allowed push notifications in its own apps and not via websites. This makes Facebook Messenger a real alternative for the transitional period.

About

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a solution to reach their target audience easily

Audience

Contact centers seeking a cloud solution to combine multiple communication channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33.45 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CleverPush
Germany
cleverpush.com

Company Information

Collab
Founded: 2003
Portugal
collab.com/onecontact_cc/

Alternatives

SmartEngage

SmartEngage

Level Up Global

Alternatives

VWO Engage

VWO Engage

Wingify
Twilio Flex

Twilio Flex

Twilio

Categories

Categories

Push Notifications Features

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Facebook
Salesforce
X (Twitter)
Zendesk

Integrations

Facebook
Salesforce
X (Twitter)
Zendesk
Claim CleverPush and update features and information
Claim CleverPush and update features and information
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