Clearlane Risk Register

Clearlane Risk Register

Clearlane Apps
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About

Clearlane Risk Register is a risk-management app for Jira Cloud that lets teams record, assess, treat, review and retain evidence for project risks within Jira. Risks can be scored on a 5 × 5 map, with assessments before and after treatment, and templates support ISO 14971, FMEA, ISO 27001, NIS2, CRA and DORA workflows. Treatment decisions and follow-up actions are tracked as Jira work items with owners, statuses and due dates. Review intervals, reminders, signed reviews and a history help teams maintain an auditable record, while PDF evidence files collect assessment and treatment information. The app is built for quality, product-safety, risk and security teams using Jira Cloud, including medical-device organizations and teams working with security and regulatory risk frameworks.

About

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Quality, risk and security teams at medical device manufacturers, NIS2 entities and ISO 27001 organizations using Jira Cloud.

Audience

IT Teams within growing companies moving away from using emails for support and instead look to implement a robust IT ticking system to streamline their requests.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free for up to 10 users.
Free Version Supported
Free Trial Supported

Pricing

$20 per user per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.3 / 5
features 4.5 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • There are many features I loved but the topmost is the ability to prioritize support tickets. Based on the problem it gives you the freedom to mark the priority to urgently resolve. The dashboard is incredibly intuitive. It allows you to add support links according to departments.
  • I like the malleability of the service. We use this software for both operations management and for Ticket Tracing. It's nice that we can just have everything in one place. One of the best ticket tracking services that we have come across. Love the delegating of each ticket to a team member.
  • 1. Can create separate projects with separate workflows 2. Auto assign tickets as they come in 3. Tickets can be submitted without having a license 4. Lots of integrations 5. Mobile app
  • As many ticketing system, Jira offer you to customize the "tickets" and you can easily integrate customer communication and developer task. Even if both don't follow the same process it's easy to link and follow them together.
  • Lots of integrations out there. Easy to implement On prem implementation is the easiest since there is a lot of walkthrough with support.

Cons

  • I'm happy with the Jira Service management tool. No cons.
  • Not a whole lot to say on the cons side. It's rare that a ticket isn't resolved or is lost.
  • 1. Admin / making changes to projects or settings is really confusing It's not intuitive at all as an admin on how/where to change certain important settings
  • The configuration of many workflows can be a headache. If you are looking to grow a lot with it. I recommend calling an external Jira Expert to help you to set it up.
  • Expensive tool, one of the most expensive tools out there.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Clearlane Apps
Founded: 2026
France
clearlaneapps.com/risk-register/

Company Information

Atlassian
Founded: 2002
Australia
www.atlassian.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Clearlane CRA

Clearlane CRA

Clearlane Apps
Rizzqo

Rizzqo

Rizzqo GmbH

Categories

Risk Management Supported

Categories

Help Desk Supported
Issue Tracking Supported
IT Alerting Supported
IT Management Supported
IT Service Supported
ITSM Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Integrations

Jira Supported
Basecamp Not Supported
Chartio Not Supported
ChatGPT Not Supported
Cloudaware Not Supported
CyCognito Not Supported
Digitap.ai Not Supported
FAT FINGER Not Supported
Getscreen.me Not Supported
Instabug Not Supported
Metric Insights Not Supported
OFFLIGHT Not Supported
Scroll Viewport Not Supported
Seismic Knowledge Not Supported
Setyl Not Supported
Simplesat Not Supported
Skalin Not Supported
Testim Not Supported
Xplenty Not Supported
eG Enterprise Not Supported

Integrations

Jira Supported
Basecamp Supported
Chartio Supported
ChatGPT Supported
Cloudaware Supported
CyCognito Supported
Digitap.ai Supported
FAT FINGER Supported
Getscreen.me Supported
Instabug Supported
Metric Insights Supported
OFFLIGHT Supported
Scroll Viewport Supported
Seismic Knowledge Supported
Setyl Supported
Simplesat Supported
Skalin Supported
Testim Supported
Xplenty Supported
eG Enterprise Supported
Claim Clearlane Risk Register and update features and information
Claim Clearlane Risk Register and update features and information
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Claim Jira Service Management and update features and information