WebFirst

WebFirst

RTI Software
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About

Clearlane Breach & Incident Reporting is a Jira Cloud app for teams managing GDPR personal data breaches and NIS2 or DORA incidents. It provides a qualification workflow that records the event and the time the organization became aware, then calculates applicable reporting deadlines and tracks status in a register. The app prepares notification text for teams to copy into authority forms, records submission dates and references, and maintains an evidence trail with signed decisions and PDF records; the breach register can be exported as CSV. Jira and Jira Service Management work items are supported. The app does not submit notifications to authorities or make the legal assessment, and national authority forms are not included. It runs on Atlassian Forge within the customer's Atlassian site and supports English, French and German.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

DPOs, CISOs and incident response teams at NIS2 entities, financial entities under DORA and any organization that handles GDPR personal data breaches in Jira.

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69/month
$69/month. The app is paid from the first user and billed through Atlassian Marketplace; monthly or annual billing is available. A 30-day free trial is available, and no setup fee is required.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Clearlane Apps
Founded: 2026
France
clearlaneapps.com/nis2/

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Jira Supported
Jira Service Management Supported

Integrations

Jira Not Supported
Jira Service Management Not Supported
Claim Clearlane Breach & Incident Reporting and update features and information
Claim Clearlane Breach & Incident Reporting and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information