Wolken Service Desk

Wolken Service Desk

Wolken Software
+
+

Related Products

  • GW Apps
    38 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • EasySend
    28 Ratings
    Visit Website
  • Retool
    570 Ratings
    Visit Website
  • QuickApps
    Visit Website
  • Creatio
    523 Ratings
    Visit Website
  • Resco Mobile App Development Toolkit
    2 Ratings
    Visit Website
  • Melis Platform
    1 Rating
    Visit Website
  • Jotform
    8,206 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website

About

Unfortunately, many companies face a multitude of digital service challenges such as hiring troubles, extensive backlog, budget constraints, and challenging projects. CitizenDeveloper has provided a solution for companies facing these challenges with an easy-to-use, enterprise-grade, full stack, no code development tool. By utilizing our platform, companies can deploy and rapidly scale sophisticated enterprise applications backed by 5 SLAs, including Security, Performance, and Availability. With CitizenDeveloper's no-code solution businesses can rapidly develop a wide range of agile, affordable, and high-quality software while getting the security, control, and compliance needed to be effective. More than just a no-code development platform, CitizenDeveloper is a modern-day assembly line for custom software applications. With processes in which every step is defined as repeatable and consistent and a powerful and extensive online Academy for training each key role.

About

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken ServiceDesk, Wolken's IT Service Management, and Wolken's HR Case Management. Wolken provides enterprises with a plethora of plug-n-play features such as Knowledge Base, Omnichannel Support, Real-Time Reporting with a built-in BI tool, Integrations with various 3rd Party Applications, Auto Categorization and Auto Routing of incoming queries to name a few. Wolken is easily configurable, with low to no-code customizations, fast Time-to-Market, and comes at a fraction of cost owing to simplified costing thus reducing your total cost of operations by up to 50%. We have successfully replaced renowned names at various Fortune 500 and Fortune 1000 companies.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

VP of Application Development, Enterprise Architect, CIO, CTO, Business Unit Leaders, IT Leaders

Audience

All companies that require customer support/internal support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19.00 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CitizenDeveloper
Founded: 2003
United States
www.citizendeveloper.com

Company Information

Wolken Software
United States
www.wolkensoftware.com

Alternatives

Alternatives

Alpha Anywhere

Alpha Anywhere

Alpha Software Corporation
Kianda

Kianda

Kianda Technologies
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

No-Code Development Features

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Facebook
Box
Gmail
Google
Google Maps
Jira
Okta
Oracle Cloud CX
PayPal
Rally Platform
Slack
Stripe
Twilio
WhatsApp
Workday Extend
X (Twitter)
Zabbix

Integrations

Facebook
Box
Gmail
Google
Google Maps
Jira
Okta
Oracle Cloud CX
PayPal
Rally Platform
Slack
Stripe
Twilio
WhatsApp
Workday Extend
X (Twitter)
Zabbix
Claim CitizenDeveloper and update features and information
Claim CitizenDeveloper and update features and information
Claim Wolken Service Desk and update features and information
Claim Wolken Service Desk and update features and information