Churn360 vs. Custify Comparison


Churn360	Custify	+	+
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About Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.	About Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows. Customer 360 view: Streamline customer data from CRMs, support, and billing systems. Growth: Automatically identify growth, renewal, and upsell opportunities. Tasks & Alerts: Be notified when a customer is stuck in onboarding, at risk of churn, or due to renew. Customer Health: Identify and reduce at-risk customers. ** Automation: Playbooks and workflows automate white-glove tasks.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and enterprises seeking a SaaS platform to manage and retain customers	Audience B2B SaaS companies
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $399 This pricing is per month for 1-4 users Free Version Not Supported Free Trial Not Supported	Pricing 899$/mo Up to 3 seats / users Tracking of health scores / KPIs Customer 360° profiles Customer outreach directly from Custify Customer segmentation Tracking of customer lifecycles Automation / Playbooks Actionable task management Custom integrations Concierge onboarding Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Churn360 Founded: 2020 United Kingdom churn360.com	Company Information Custify Founded: 2017 Romania www.custify.com
Alternatives Customerscore.io	Alternatives Customerscore.io
Skalin	Phano
ChurnZero	Skalin
Cuoral	CustomerGauge
VOZIQ AI View All	involve.ai View All
Categories AI Customer Success Supported Churn Prevention Supported Customer Success Supported	Categories Churn Prevention Supported Customer Satisfaction Supported Customer Success Supported Failed Payment Recovery Supported Upsell & Cross-Sell Supported
Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported	Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported
Integrations Chargebee Supported Pipedrive Supported Segment Supported Zoho CRM Supported Aircall Supported CloudTalk Supported Freshchat Supported Freshsales Supported Gmail Supported Google Analytics Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Microsoft Outlook Supported Recurly Supported Salesforce Not Supported Stripe Supported SurveyMonkey Supported Zapier Not Supported Zendesk Supported Zoho Mail Supported Show More Integrations View All 16 Integrations	Integrations Chargebee Supported Pipedrive Supported Segment Supported Zoho CRM Supported Aircall Not Supported CloudTalk Not Supported Freshchat Not Supported Freshsales Not Supported Gmail Not Supported Google Analytics Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft Outlook Not Supported Recurly Not Supported Salesforce Supported Stripe Not Supported SurveyMonkey Not Supported Zapier Supported Zendesk Not Supported Zoho Mail Not Supported Show More Integrations View All 9 Integrations
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