ChronikaIts Hive, Inc
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Related Products
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About
Chronika is a screen capture and workflow documentation platform that helps teams turn everyday processes into clear, step-by-step guides. Capture actions on your screen, add explanations and annotations, and create visual documentation that employees, customers, and support teams can follow easily.
Chronika helps businesses document workflows, create standard operating procedures, build training materials, and share product or process guides without having to write everything from scratch. Guides can be created from real workflows and updated as processes change, making it easier for teams to keep their documentation accurate and useful.
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About
Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads.
Zero-download screen recordings & video calls integrated directly with helpdesk software
Automatic technical data capture including device info, console logs, network requests
AI-powered analysis to identify patterns and solutions
Live screen sharing for real-time troubleshooting
Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack
Video library to search and reuse recordings of common issues
Secure sharing with privacy protection (content blurring)
Chrome extension for quick browser recording
Custom branding options for enterprise users
Support ticket integration linking videos directly to customer issues
Video editing tools with annotations and trimming capabilities
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Users, organizations, companies, freelancers, technical writers
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Audience
Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$20/month
Free Version
Supported
Free Trial
Not Supported
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Pricing
$8/month/user
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationIts Hive, Inc
Founded: 2014
United States
chronika.io
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Company InformationScreendesk
Founded: 2022
United Kingdom
screendesk.io
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Categories |
Categories |
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Integrations
Freshchat
Not Supported
Freshdesk
Not Supported
Help Scout
Not Supported
Intercom
Not Supported
Zendesk
Not Supported
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Integrations
Freshchat
Supported
Freshdesk
Supported
Help Scout
Supported
Intercom
Supported
Zendesk
Supported
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