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About

Cheers is an AI‑powered frontline brand control center that transforms how in‑person customer interactions are captured and acted upon by leveraging NFC‑enabled badges assigned to each employee to instantly attribute online reviews, social mentions, loyalty sign‑ups, and NPS feedback directly to the individual rather than generic averages. When a customer taps the badge, a mobile web page (no app or login required) opens, fully customizable with branding and calls to action (reviews, tips, downloads, surveys), and everything the customer does is logged in real time against that specific employee. This creates a unique dataset that empowers managers with actionable insights, identifying who to coach, who to reward, and which behaviors drive positive results, moving beyond aggregate metrics to track and improve individual performance.

About

We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands. Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Retail, service, and field operations leaders looking for a solution to capture real-time customer feedback tied to individual staff

Audience

Businesses seeking an on-demand staffing platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cheers
Founded: 2023
United States
www.cheers.tech/

Company Information

Helpware
Founded: 2015
United States
www.helpware.com

Alternatives

Social Mention

Social Mention

BrandMentions

Alternatives

Categories

Categories

Integrations

Amazon DynamoDB
Amazon Redshift
Amazon S3
Amazon Web Services (AWS)
Box
Google Analytics
Google Cloud BigQuery
Google Cloud Platform
Gorgias
Groove
Intercom
Microsoft Power BI
MySQL
PostgreSQL
SQL Server
Salesforce
ServiceNow
Snowflake
Zendesk
Zendesk Chat

Integrations

Amazon DynamoDB
Amazon Redshift
Amazon S3
Amazon Web Services (AWS)
Box
Google Analytics
Google Cloud BigQuery
Google Cloud Platform
Gorgias
Groove
Intercom
Microsoft Power BI
MySQL
PostgreSQL
SQL Server
Salesforce
ServiceNow
Snowflake
Zendesk
Zendesk Chat
Claim Cheers and update features and information
Claim Cheers and update features and information
Claim Helpware and update features and information
Claim Helpware and update features and information