Chatway vs. Kore.ai Comparison


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About Chatway combines website live chat, an AI support agent and a shared messaging inbox. Support teams can organize and assign conversations, use saved replies and private notes, and respond from iOS or Android. The AI agent uses business-provided website and help content, with human takeover when needed. Chatway connects with platforms including WordPress, WooCommerce, Shopify and Wix. A free plan is available alongside paid plans and usage-based AI support.	About Kore.ai is an enterprise AI platform that enables organizations to build, deploy, manage, and optimize AI agents for customer service and employee productivity use cases. Its Agent Platform, known as Artemis, provides the foundation for creating AI-powered applications, intelligent workflows, and enterprise-grade automation solutions. The platform includes pre-built applications for industries such as banking, healthcare, retail, human resources, recruiting, and IT support. Organizations can also leverage AI agent builders, enterprise search, orchestration tools, and marketplace integrations to accelerate development and deployment. Kore.ai is designed to support large-scale enterprise environments with strong governance, administrative controls, and integration capabilities. By combining AI agents, automation, and business process intelligence, Kore.ai helps enterprises improve operational efficiency and customer experiences.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Small and midsize businesses, ecommerce stores, agencies, and support and sales teams that need website live chat and AI-assisted customer service.	Audience Kore.ai is designed for enterprise organizations, business leaders, IT teams, customer service departments, and regulated industries seeking scalable AI agent platforms for automation, customer engagement, and employee productivity
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to configure, no-code solution, out of bot integration with major content sources like SharePoint, Service now, Confluence, Oracle Knowledge, Google Drive, Azure Blob, One drive etc.. Has debug window which allows to analyze which chunks been sent to LLM and how many were used by LLM, and tokens been consumed, prompt template support, different LLM model integration support, business rules abased filtering, support advanced RAG, chunk overlapping and other adv. features Cons Not much as I know, better to support Video and Image searches which is in the future road map.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Chatway chatway.app/	Company Information Kore.ai Founded: 2013 United States kore.ai
Alternatives No Alternatives	Alternatives kama.ai
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Categories AI Chatbots Supported Live Chat Supported	Categories Agentic AI Supported Agentic Process Automation Supported AI Agent Builders Supported AI Agent Marketplaces Supported AI Agents Supported AI Agents for Healthcare Supported AI Agents for HR Supported AI Assistants Supported AI Automation Supported AI Call Center Supported AI Chatbots Supported AI Customer Service Supported AI Customer Support Agents Supported AI Orchestration Supported AI Productivity Supported AI Sales Agents Supported AI Tools Supported AI Voice Agents Supported AI Workspaces Supported Artificial Intelligence Supported Conversation Intelligence Supported Conversational AI Supported Conversational Support Supported Customer Experience Supported Employee Experience Supported Enterprise Search Supported Generative AI Supported Live Chat Supported Retrieval-Augmented Generation (RAG) Supported Voice Bot Supported Workflow Automation Supported
	Show More Features Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Not Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Supported Speech Recognition Supported Speech Synthesis Supported Virtual Assistant Supported
Integrations Asana Not Supported Bitly Not Supported Drift Not Supported Freshservice Not Supported Genesys Cloud CX Not Supported Genesys Cloud EX Not Supported Google Maps Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Microsoft 365 Not Supported NiCE CXone Mpower Not Supported OpenAI Not Supported Operata Not Supported Salesforce Not Supported ServiceNow Not Supported Stripe Not Supported Twilio Not Supported Unblu Not Supported Value Innovation Labs Marketing Automation Platform Not Supported Zendesk Not Supported Show More Integrations	Integrations Asana Supported Bitly Supported Drift Supported Freshservice Supported Genesys Cloud CX Supported Genesys Cloud EX Supported Google Maps Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft 365 Supported NiCE CXone Mpower Supported OpenAI Supported Operata Supported Salesforce Supported ServiceNow Supported Stripe Supported Twilio Supported Unblu Supported Value Innovation Labs Marketing Automation Platform Supported Zendesk Supported Show More Integrations View All 38 Integrations
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