ChatSupport vs. eGain Chat Comparison


ChatSupport AnywhereWorks	eGain Chat eGain	+	+
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About ChatSupport is a powerful live chat software solution that can be integrated on any website. The software enables users to engage and support their website visitors through an easy-to-use dedicated dashboard. We’re founded on the belief that for real connection, you need real people. Real connection is about feeling heard. And even the most advanced AI in the world can’t offer your visitors that feeling. For true human connection, you need real people ready to reach out and respond. With our free chat widget, you and your team can start answering chats from website visitors right away.	About eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products:
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes that want a free live chat solution	Audience Companies of all sizes seeking a tool to give real-time chat assistance to website visitors
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0 Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information AnywhereWorks chatsupport.co	Company Information eGain Founded: 1997 United States www.egain.com/products/live-chat-software/
Alternatives Now4real	Alternatives eGain Solve eGain
ApexChat	eGain Messaging Hub eGain Corporation
ProProfs Chat ProProfs	eGain Virtual Assistant eGain
CareColl Intellial Solutions	eGain Social eGain
LinkedChat View All	eGain Sales Advisor eGain View All
Categories Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Not Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Boost.ai Not Supported Facebook Messenger Supported Joomla! Supported Magento Supported Majesco Not Supported Microsoft Teams Supported NovelVox Agent Accelerator Not Supported Shopify Supported Slack Supported UniAgent Not Supported WordPress Supported Zendesk Supported Show More Integrations View All 8 Integrations	Integrations Boost.ai Supported Facebook Messenger Not Supported Joomla! Not Supported Magento Not Supported Majesco Supported Microsoft Teams Not Supported NovelVox Agent Accelerator Supported Shopify Not Supported Slack Not Supported UniAgent Supported WordPress Not Supported Zendesk Not Supported Show More Integrations View All 4 Integrations
Claim ChatSupport and update features and information Claim ChatSupport and update features and information	Claim eGain Chat and update features and information Claim eGain Chat and update features and information