Audience

Anyone searching for a social media customer service software

About eGain Social

Social networking is the biggest trend to hit the Internet in the last few years. Aided by the rapid adoption of smart phones, consumers are sharing their views about products and companies much more easily through Twitter, Facebook, blogs, and forums. This free-flowing viral conversation is a challenge and opportunity for your business. Unaddressed negative perceptions can easily spin out of control to become a public relations nightmare for your business. On the other hand, a timely, appropriate response to complaints or negative perceptions is seen as a sign of caring. eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management. Monitor social networks such as Facebook, Twitter, forums, and blogs for listed and relevant keywords, with eGain Social Adapters.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

eGain
Founded: 1997
United States
www.egain.com/products/social/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

eGain Social Frequently Asked Questions

Q: What kinds of users and organization types does eGain Social work with?
Q: What languages does eGain Social support in their product?
Q: What kind of support options does eGain Social offer?
Q: What type of training does eGain Social provide?

eGain Social Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Social Media Management

Brand Tracking
Multi-Account Management
Multi-User Collaboration
Automated Publishing
Customer Engagement
Social Media Monitoring
Content Management
Reporting/Analytics
Post Scheduling