eGain Solve
eGain Solve™ is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more. eGain Solve™ is the industry’s only unified customer engagement and knowledge management software suite. It consists of modular, best-of-breed applications built on a one-of-a-kind customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
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Blog2Social
Blog2Social is an all-in-one social media automation solution for social media managers and teams, marketers, small business owners, solopreneurs, corporate blogs, agencies, and businesses of any size. Blog2Social is available as WordPress plugin solution or as an independent web app.
Supported social media networks: LinkedIn, Facebook, Twitter, Instagram, TikTok, YouTube, Vimeo, Pinterest, Flickr, Reddit, Tumblr, Medium, Torial, Diigo, Bloglovin', Google Business, VK, XING, Medium, Blogger, Telegram, Ravelry and Instapaper. Blog2Social provides you with many options to make your social media management faster and easier. Keep track of your scheduled social media posts with the social media calendar. Add social media posts, edit your posts or change the date by drag & drop. Repeat your best posts automatically from time to time and save valuable time for reviving your evergreen content and images. Share videos, images, and all your website content at the best times and save time.
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eGain Chat
eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products:
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Employee Advocacy by Sprout Social
Sprout Social’s Employee Advocacy platform empowers employees to become brand advocates by easily sharing approved content on their social networks. The platform helps organizations increase brand awareness and extend reach while reducing paid media costs through earned media value. Employees can share pre-approved messages that maintain brand consistency and compliance, minimizing risk. The platform supports content sharing across LinkedIn, X (formerly Twitter), Facebook, and Instagram via desktop or mobile apps. Employers can track advocacy impact with detailed analytics, measuring reach, engagement, and ROI linked to leads or web traffic. Overall, Sprout Social simplifies amplifying brand messages authentically through employees.
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