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About

ChatDaddy helps businesses to save more time and do more sales by leveraging WhatsApp. ChatDaddy's hero products include WhatsApp Team Inbox, WhatsApp Automation, WhatsApp Marketing, WhatsApp Notification, and WhatsApp Shop.

About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Ecommerce, Beauty Services, Education, Professional Services

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$19 per month
Free Version Not Supported
Free Trial Supported

Pricing

€19/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Not really anything to say here but i'm told to fill in. We stopped using not long after we started.

Cons

  • We have previously informed them that we cancelled the plan via WhatsApp. They acknowledged back then but they still proceeded to charge 1 year subscription fee. I've sent them subsequent emails but no response, and their website chat function is talking to a bot. Before the billing i've tried to reach them, but the bot don't let me talk to a real person. Now they aren't responding when asked for a refund. For new users, please try something else, unless you like talking to a bot to resolve your issues.

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ChatDaddy
Founded: 2018
Hong Kong
www.chatdaddy.tech/

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Alternatives

hello24

hello24

Hello24.ai

Alternatives

AiBotick

AiBotick

AiBotick Solutions

Categories

Chatbot Supported
eCommerce Tools Supported
WhatsApp Marketing Supported

Categories

WhatsApp Marketing Supported

Integrations

WhatsApp Supported
Axis LMS Supported
Boutir Supported
Calendly Supported
Google Forms Supported
Google Sheets Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Instagram Not Supported
Make Supported
Pipedrive Supported
SHOPLINE Supported
Salesforce Supported
Shopee Supported
Shopify Supported
SimplyBook.me Supported
TikTok Not Supported
Typeform Supported
WooCommerce Supported
Zapier Supported

Integrations

WhatsApp Supported
Axis LMS Not Supported
Boutir Not Supported
Calendly Not Supported
Google Forms Not Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Instagram Supported
Make Not Supported
Pipedrive Not Supported
SHOPLINE Not Supported
Salesforce Not Supported
Shopee Not Supported
Shopify Not Supported
SimplyBook.me Not Supported
TikTok Supported
Typeform Not Supported
WooCommerce Not Supported
Zapier Not Supported
Claim ChatDaddy and update features and information
Claim ChatDaddy and update features and information
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