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About

Charitylog CRM is a cloud-based charity CRM used by over 1000 nonprofit organisations across the UK. It's been designed specifically for charities and nonprofit bodies. It lets you keep everything in one place: cases, contacts, communications, workflows and outcomes. Receive referrals via your website, keep track of volunteers and run reports on everything from outcomes to KPIs. Itโ€™s configurable: once weโ€™ve helped you set it up, youโ€™ll have admin control to make changes later. Charitylog CRM is fully independent, UK-based, owned and run. Itโ€™s all we do โ€“ we're not part of any big corporation. All data is stored securely in the UK, and there's a dedicated in-house support team you can contact for the price of a local call. Our affordable pricing model is not based on user licenses but on income โ€“ so volunteers, counsellors and others who may only need to log in occasionally can still use the system. Find out more or request a free demo by calling 01989 763691

About

NPSM is a digital transformation platform for nonprofits, powered by ServiceNow and elevated by Agentic AI. It brings every nonprofit application a mission-driven organization needs into one unified suite, replacing scattered apps and siloed data with intelligent, connected workflows. NPSM gives nonprofits 10+ purpose-built applications in a single AI-ready suite, supporting fundraising, donor management, grants, volunteers, finance, impact, case management, facilities, travel and expense, identity and access management, and more. It is built to help nonprofits move faster, scale smarter, and stay mission-focused, with one intelligent suite that works as hard as the organization does. Multi-Purpose Case Management centralizes case intake and service delivery with workflows adaptable to social programs, beneficiary services, and support needs. Volunteer Management helps recruit, onboard, schedule, and retain volunteers with AI-driven matching and engagement tools.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Nonprofit, charities, service providers in third sector, local authorities, councils

Audience

Nonprofit operations leaders who need one AI-ready ServiceNow-based platform to manage programs, grants, volunteers, donors, impact, and mission workflows

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Our standard product is priced according to income rather than by numbers of users which gives greater flexibility to non profits using volunteers or counsellors on an irregular basis.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • It does everything we need it to, and the customer support desk work as part of the team they are not some random call centre. Friendly people, many of them used to work at charities.

Cons

  • Isn't a fundraising platform. It doesn't use AI but we don't need that.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Charitylog CRM
Founded: 2005
United Kingdom
www.charitylog.co.uk

Company Information

NPSM Cloud
United States
www.npsm.ai/

Alternatives

Alternatives

GiveLife365

GiveLife365

Alphavima Technologies Inc
CharityMaster

CharityMaster

Creditech Solutions
Sumac

Sumac

Societ

Categories

Nonprofit Supported

Categories

Nonprofit Supported

Nonprofit Features

Accounting Not Supported
Committee Management Not Supported
Donor Management Supported
Dues Management Not Supported
Event Management Supported
Fundraising Management Not Supported
Member Database Supported
Membership Management Supported
Social Media Management Not Supported
Volunteer Management Supported

Integrations

Loqate Supported
Microsoft Outlook Supported
Microsoft Teams Supported
ServiceNow Not Supported
TextAnywhere Supported

Integrations

Loqate Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
ServiceNow Supported
TextAnywhere Not Supported
Claim Charitylog CRM and update features and information
Claim Charitylog CRM and update features and information
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Claim NPSM Cloud and update features and information