FUGU

FUGU

FUGU Risk
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About

Chargewood answers chargebacks for US online merchants. When a customer disputes a payment, the bank sets a deadline and a list of evidence it will accept. Most of that evidence already exists: what was ordered, when it shipped, where it went, whether the customer logged in and used what they paid for, what they bought before. Chargewood connects to the tools you already run — Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, Zendesk and more — and reads that record. For each dispute it decides whether it's worth fighting, and says so when it isn't: your dispute ratio is worth more than any single case. When it is, it writes the response to the reason code and the card network's rules and files it before the deadline. Nothing is a black box. Every dispute shows the evidence used, the reasoning behind the verdict and the full response text. Either way, a person at Chargewood checks each response before it goes out, and every action is logged.

About

FUGU offers a multi-tier self-learning fraud-prevention strategy. Unlike other solutions, FUGU's fraud-detection software tracks online payments post-purchase, as EVERY PAYMENT COUNTS! WORKING MONTH-2-MONTH - ZERO RISK, NO COMMITMENT! FUGU reduces false transaction declines by 50%, wins chargeback disputes by 85%, and identifies fraud attacks, including cases of friendly fraud. FUGU also offers a chargeback liability shift service, covering fraud and authorization reason codes. As part of FUGU's motto - "EVERY PAYMENT COUNTS", we offer a unique KYC system for automating verification processes and increasing its success rate to the highest rates in the industry. FUGU is a must-have solution for any business that accepts online payments, such as: 1. eCommerce websites - supporting all platforms (including the Shopify app) 2. Payment getaways 3. SaaS 4. Investments companies \ exchanges 5. Gaming\Casino 6. Banks, creditcards, etc 7. Chargebcks guarante

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

US online merchants: e-commerce stores, SaaS companies, digital sellers and mobile apps

Audience

eCommerce, SaaS, Casino, Investments, Exchanges, Gaming

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

20% of what we recover
Free Version Supported
Free Trial Not Supported

Pricing

$99
Decision support (fraud detection) - free up to 300 orders \ per month, next plan $99, and so on.

Chargeback liability - starting at 0.0025\transaction

KYC - Individual pricing per client's needs
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I like that it monitors every payment that is made on your Shopify store! There is also a free plan.
  • Since we expect big transactions for equipment that we would have a hard time replacing, it's great to know that extra layer of security in preventing fraud and validating transactions happens on our store.
  • So far, FUGU has given my business accurate analysis and on time reporting. The high-risk orders are brought to my attention immediately, and has caught one scammer so far.
  • With every sale, they offer a comprehensive break down for fraud analysis. It is great to utilize a tool that helps protect my small business. One sale at a time.
  • FUGU has reduced our false declines by 70%! They just pick up a lot of money that we used to leave on the table.

Cons

  • The pricing was a bit much but I guess in the long run it can save you money.
  • Having selected and set this app up, have not come across any con in using this.
  • I do not see any cons to the application so far.
  • I have not had any issues. However, before installing this app- I had a chargeback. Worst experience ever.
  • I don't have any cons for the service and product. again, thank you!

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Chargewood
Founded: 2026
United States
chargewood.com

Company Information

FUGU Risk
Founded: 2018
Israel
bit.ly/39DMjF0

Alternatives

Alternatives

Sakana Fugu

Sakana Fugu

Sakana AI
Fugu Cyber

Fugu Cyber

Sakana AI

Categories

Categories

Chargeback Management Features

Chargeback Dispute Management Supported
Chargeback Insurance Supported
Chargeback Prevention Supported
Chargeback Recovery Supported
For Banks / Issuers Supported
For Merchants Supported
For Suppliers / Manufacturers / Distributors Supported
Fraud Detection Supported
Reporting / Analytics Supported

Fraud Detection Features

Access Security Management Supported
Check Fraud Monitoring Supported
Custom Fraud Parameters Supported
For Banking Supported
For Crypto Supported
For eCommerce Supported
For Insurance Industry Supported
Internal Fraud Monitoring Supported
Investigator Notes Supported
Pattern Recognition Supported
Transaction Approval Supported

Integrations

BigCommerce Supported
Gmail Supported
Shopify Supported
Wix Supported
WooCommerce Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
LivePerson Not Supported
LoanPro Not Supported
Magento Not Supported
PayPal Supported
PrestaShop Not Supported
Promise2Pay Not Supported
Re:amaze Not Supported
Squarespace Not Supported
Stripe Supported
VTEX Not Supported
Zendesk Supported
Zendesk Chat Not Supported

Integrations

BigCommerce Supported
Gmail Supported
Shopify Supported
Wix Supported
WooCommerce Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
LivePerson Supported
LoanPro Supported
Magento Supported
PayPal Not Supported
PrestaShop Supported
Promise2Pay Supported
Re:amaze Supported
Squarespace Supported
Stripe Not Supported
VTEX Supported
Zendesk Not Supported
Zendesk Chat Supported
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