Related Products
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About
Integrated with many popular payment gateways. This allows us to update records and retrieve disputed transaction data. Track the lifecycle of a disputed transaction from an RMI to a pre-arbitration response. Review dispute events with attached documentation. System webhooks can be used to be sent when new chargebacks or alerts are created. OnChange status changes on records can be sent for chargebacks or alerts. We utilize specific functions from a CRM to help mitigate risk. Cancelling orders, blacklisting customers, adding notes are included features of our system. Collaborative data reporting specifically designed for disputes. Many unique reports can help deliver insights quickly for decision-making. Our Merchant API allows merchants to add new MIDs instantaneously for services. This eliminates set up forms, spreadsheets and welcome emails/calls. New advanced software will search and auto-match transactions to disputes and for alerts.
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About
Chargewood answers chargebacks for US online merchants. When a customer disputes a payment, the bank sets a deadline and a list of evidence it will accept. Most of that evidence already exists: what was ordered, when it shipped, where it went, whether the customer logged in and used what they paid for, what they bought before.
Chargewood connects to the tools you already run — Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, Zendesk and more — and reads that record. For each dispute it decides whether it's worth fighting, and says so when it isn't: your dispute ratio is worth more than any single case. When it is, it writes the response to the reason code and the card network's rules and files it before the deadline.
Nothing is a black box. Every dispute shows the evidence used, the reasoning behind the verdict and the full response text. Either way, a person at Chargewood checks each response before it goes out, and every action is logged.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and businesses seeking a payment processing and dispute management solution
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Audience
US online merchants: e-commerce stores, SaaS companies, digital sellers and mobile apps
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
20% of what we recover
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationChargeback Defense
United States
www.chargebackdefense.com
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Company InformationChargewood
Founded: 2026
United States
chargewood.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
BigCommerce
Not Supported
First Data
Supported
Gmail
Not Supported
Konnektive
Supported
NMI Gateway
Supported
PayPal
Not Supported
Recurly
Supported
ResponseCRM
Supported
Shopify
Not Supported
Stripe
Not Supported
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Integrations
BigCommerce
Supported
First Data
Not Supported
Gmail
Supported
Konnektive
Not Supported
NMI Gateway
Not Supported
PayPal
Supported
Recurly
Not Supported
ResponseCRM
Not Supported
Shopify
Supported
Stripe
Supported
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