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About

Named the #1 channel management provider to the Internet Retailer Top 1000, ChannelAdvisor provides everything you need to optimize, connect with more consumers, and increase sales on nearly 200 channels, including Amazon, eBay, Facebook, Google, Lazada, Walmart, Zalando, and more marketplaces around the world. Our proprietary technology, combined with our team of e-commerce experts, helps automate and optimize your advertising campaigns and product feeds across search engine marketing (SEM) channels, social media marketing, marketplaces advertising, video advertising, and much more. Ease the path to purchase by making your content and digital campaigns actionable. Our Shoppable Media solutions help brands improve their customer experience while providing the retail insights needed to grow and strengthen their relationships with preferred retailers.

About

Deliver the product experience today's consumers demand with Salsify, a top-rated product experience management (PXM) platform trusted by leading brands. Salsify brings together the power of product content management, a broad commerce ecosystem, and actionable insights into a single solution. Thus, empowering brands to provide exceptional shopping experiences to customers across every touchpoint. The world's leading brand manufacturers, such as Coca Cola, Bosch, and gsk, rely on Salsify for their product experience management needs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retailers and brands

Audience

Businesses of all sizes in the CPG, health and beauty, home goods, medical supplies, industrial supplies, toys, hobbies and crafts, retail, and baby categories.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 2.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Brings together orders, sales and other important pieces of info and data. Good at launching new marketplaces.

Cons

  • Lock in for 2 years. Overage fees on an already expensive system. Customer support is non existent. Reports differ to the actual Marketplace. Too ridged.

Pros & Cons from Real Users

Pros

  • Centralized dashboard to manage product content across channels, Automated syndication of product data to different marketplaces.
  • Salsify has the ability, like any PIM, to store all essential product information in one centralized area. Product specs, copy, and assets are all located in one area and it is easy to generate a report for retailers and distributors to share this information. Salsify is integrated with our e-commerce site as well, which makes updating product info and assets simpler. Theoretically.

Cons

  • Setup & onboarding process complex & time consuming. lack of DAM capabilities for media management.
  • Salsify does not have the ability to store our information in a very intuitive way. We have to rely heavily on parent-variant structures which makes storing product information and assets tricky for users and it makes interpreting shared information more confusing for retailers/distributors/etc. On top of that, Salsify has not had great support. I participated in a full 8 hour training course, and it was such an insane waste of time. I felt for the person leading the class because he clearly had no idea what he was doing. Many of the pre-recorded videos meant to help onboard users and administrators are simply really LONG recordings of previously held live courses. These videos are very hard to digest and are not a good reference if you are looking to brush up on a particular subject. My personal interactions with Salsify staff has been limited, but I've only heard bad things from my colleges who work with them. I worked closely with our internal IT team while Salsify was being set up, and we regularly had to compromise on functionality despite the fact that we were told these needed functions would be supported when we were being sold the product.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ChannelAdvisor
Founded: 2001
United States
www.channeladvisor.com

Company Information

Salsify
Founded: 2012
United States
www.salsify.com

Alternatives

Descartes Sellercloud

Descartes Sellercloud

Descartes Systems Group

Alternatives

Inriver PIM

Inriver PIM

Inriver

Categories

Categories

Channel Management Features

Campaign Management Not Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Not Supported
Lead Management Not Supported
Opportunity Management Not Supported
Order Management Not Supported
Partner Management Not Supported
Product Management Supported
Reseller Management Supported

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Supported
Customer Accounts Not Supported
Data Security Supported
Email Marketing Not Supported
Inventory Management Supported
Kitting Supported
Loyalty Program Not Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Not Supported
Product Configurator Not Supported
Promotions Management Not Supported
Returns Management Not Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Not Supported
Templates Supported

Catalog Management Features

Catalog Creation Supported
Content Library Supported
Content Management Supported
Cross Selling Functionality Supported
Custom Product Attributes Supported
Customizable Catalogs Supported
Desktop Publishing Not Supported
Pricing Management Supported
Product Comparison Not Supported
Search Supported

Digital Asset Management Features

Asset Categorization Supported
Asset Library Supported
Asset Sharing Supported
Brand Control Not Supported
Customizable Branding Supported
File Conversion Not Supported
Metadata Management Supported
Mobile App Not Supported
Reporting/Analytics Supported
Search Within Document Not Supported
Search/Filter Supported
Version Control Not Supported
Watermarking Supported
Workflow Management Supported

PIM Features

Content Syndication Supported
Data Modeling Supported
Data Quality Control Supported
Digital Asset Management Supported
Documentation Management Not Supported
Master Record Management Supported
Version Control Not Supported

Product Data Management Features

Bill of Material Management Not Supported
Document Management Supported
Formula Management Supported
Product Analytics Not Supported
Product Lifecycle Management Supported
Testing Management Not Supported
Version Control Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Supported
Requirements Management Not Supported
Resource Management Supported
Workflow Management Supported

Integrations

Walmart Supported
Acquia DAM (Widen) Not Supported
AtroPIM Supported
BigCommerce Supported
COZYROC SSIS+ Suite Supported
Cahoot Supported
Diginius Supported
Easyship Supported
Exenta Not Supported
OnBuy Supported
Parcelhub Supported
Pimberly Supported
ReactorOne Supported
Rithum Supported
Roundel Supported
ShipStation Supported
Shipedge Supported
Terapeak Supported
UPS Ready Supported
Zynk Supported

Integrations

Walmart Supported
Acquia DAM (Widen) Supported
AtroPIM Not Supported
BigCommerce Not Supported
COZYROC SSIS+ Suite Not Supported
Cahoot Not Supported
Diginius Not Supported
Easyship Not Supported
Exenta Supported
OnBuy Not Supported
Parcelhub Not Supported
Pimberly Not Supported
ReactorOne Not Supported
Rithum Not Supported
Roundel Not Supported
ShipStation Not Supported
Shipedge Not Supported
Terapeak Not Supported
UPS Ready Not Supported
Zynk Not Supported
Claim ChannelAdvisor and update features and information
Claim ChannelAdvisor and update features and information
Claim Salsify and update features and information
Claim Salsify and update features and information