ChannelCenterChannel Center
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Enghouse eKMSEnghouse Interactive
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Related Products
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About
ChannelCenter is where advanced Customer Experience (CX) and Digital Efficiency intercept. There is a direct relationship between customer experience and revenue. The customer engagement platform enhances and augments your relationship with your customer. By providing them with a digital touchpoint to engage with, they can transact and self-service with enhanced visibility, control and transparency. System integrators are highly complex businesses, building solutions for clients. Often customer visibility into an SI’s overall offerings, is difficult and sometimes impossible. The ChannelCenter Ecommerce platform enables the SI to expose their product and services catalogue (Also used in the CPQ process) giving the market a broader view of their offerings. This can include click to buy, with integrated payment gateways as well as lead generation.
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About
Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a solution to improve their customer services and increase sales
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Audience
Organizations interested in a Knowledge Management platform to fast-track their customers to the information they want
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationChannel Center
Founded: 2016
South Africa
channel.center/
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Company InformationEnghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/products/knowledge-management/
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Categories |
Categories |
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Channel Management Features
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Distribution Features
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
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Integrations
PayPal
Stripe
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