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About

CedCommerce has been revolutionizing the eCommerce industry for over a decade now through its wide range of Robust Solutions and Exemplary services. The company has helped over 10000 brands so far in establishing its firm presence online. CedCommerce offers MultiChannel/ OmniChannel Selling, Mobile Apps, PWA solutions, Store set up and design, Business Intelligence, Digital Marketing Solutions, and other eCommerce Consultations to Online Businesses across the globe. CedCommerce has established partnerships with major Marketplace and eCommerce platforms across the world to offer an absolutely seamless eCommerce ecosystem with the best possible support to merchants. The company has 30+ partners including Google Shopping Actions, Facebook Marketplace, Amazon ,Ebay, Walmart, Lazada, Sears, New Egg, BestBuy, Tophatter, Bonanza, Shopify, Magento, Opencart, BigCommerce, HubSpot, Google Ads, Facebook Marketing, etc.

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Online sellers

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$33 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CedCommerce
Founded: 2010
India
cedcommerce.com

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Alternatives

Alternatives

eBooster

eBooster

Fonixtree Digital Technology
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Categories

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Multi-Channel eCommerce Features

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Amazon
Cdiscount
Shopify
eBay
AliExpress
Appath
BigCommerce
Etsy
Facebook
Gmail
Google Shopping
HubSpot CRM
HubSpot Customer Platform
Lazada
Magento
Microsoft Advertising
OnBuy
PIMworks
Pattern
PrestaShop

Integrations

Amazon
Cdiscount
Shopify
eBay
AliExpress
Appath
BigCommerce
Etsy
Facebook
Gmail
Google Shopping
HubSpot CRM
HubSpot Customer Platform
Lazada
Magento
Microsoft Advertising
OnBuy
PIMworks
Pattern
PrestaShop
Claim CedCommerce and update features and information
Claim CedCommerce and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information