Causelink

Causelink

Sologic
+
+

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About

Intuitive interface allows you to jump right in — no lengthy training classes or complex documentation to read. Drag and drop functionality gets you quickly to a final product (that everyone can read). Document evidence, problem information, actions, notes, attachments, and event summary. Causelink doesn’t just document output, but is a valuable facilitation tool. The chart becomes a critical component to the investigation team – it’s where all the information contributed by team members finds a home. Everyone can easily see where their contribution fits. Team members use the chart to learn from each other to gain a more complete understanding of the causes and how they fit together. They can easily see how their solutions will help reduce the risk of recurrence. And when you’re done, just export the output and share. Causelink dramatically reduces your investigation time while improving the quality of output.

About

Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies wanting a platform that captures and organizes RCA findings

Audience

Contact centers searching for a quality assurance platform to ensure customer satisfaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$384 per user per year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sologic
Founded: 2012
United States
www.causelink.com

Company Information

EvaluAgent
Founded: 2012
United Kingdom
www.evaluagent.com

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Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Active Directory
Assembled
Beam AI
Enablon
IBM Maximo Application Suite
Microsoft Word
Nango
Pandium
Ploy
SAP Cloud Platform
Wix Answers
Wufoo
Zapier

Integrations

Active Directory
Assembled
Beam AI
Enablon
IBM Maximo Application Suite
Microsoft Word
Nango
Pandium
Ploy
SAP Cloud Platform
Wix Answers
Wufoo
Zapier
Claim Causelink and update features and information
Claim Causelink and update features and information
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