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About

CareMessage is a patient engagement platform built for the safety net, where human-centered technology meets health equity. Every aspect of its Health Equity Engine is crafted to work alongside staff, scale within an organization, and improve population health. It powers the end-to-end patient lifecycle with patented messaging workflow tools that automate engagement flows for patients who have not been seen in a while, have not established care, or may be interested in additional services. CareMessage supports recall campaigns, attributed patient outreach, advanced reminders, automated rescheduling, no-show follow-up, satisfaction surveys, referral completion, and bi-directional engagement. It helps close care gaps with precision engagement for quality measures like HEDIS, UDS, and GPRA, clinically validated content, population segments, outreach campaigns, health education, health coaching, and automated gaps-in-care journeys.

About

Empower patient consumers to triage themselves to the right care and services. We help health systems and providers acquire new patients and retain existing patients by delivering an enhanced, consumer-centric experience. Ultimately driving better patient engagement and health outcomes, while automating workflows and increasing efficiency. We complement health plans and payers by offering plan members self-service symptom checking, triage, and step-by-step guidance to find the most appropriate, convenient, cost-effective, and trusted in-network care. We partner with digital health, healthcare innovation, and healthcare SaaS companies to enhance digital health products with clinically-validated AI chat solutions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Safety-net clinics that need scalable patient messaging, care-gap outreach, social needs support, and population health engagement for underserved communities

Audience

Healthcare centers looking for a clinical AI chat solution to enhance patient experience and care management

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CareMessage
Founded: 2012
United States
www.caremessage.org

Company Information

Clearstep
Founded: 2018
United States
www.clearstep.health/

Alternatives

Alternatives

Bridge

Bridge

BridgeInteract
FollowMyHealth

FollowMyHealth

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XIAhealth

XIAhealth

C3LX Inc
DoctorConnect

DoctorConnect

Adtel International
Solv

Solv

Solv Health

Categories

Patient Engagement Supported

Categories

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Supported
Collaboration Not Supported
Messaging Not Supported
Mobile Access Not Supported
Patient Education Not Supported
Patient Portal Not Supported
Personal Health Record Not Supported
Progress Tracking Not Supported
Self Management Not Supported

Patient Case Management Features

Activity Tracking Not Supported
Assessment Notes Not Supported
Billing & Invoicing Not Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
HIPAA Compliant Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Patient Scheduling Features

Analytics/Reporting Not Supported
Approval Process Control Not Supported
HIPAA Compliant Supported
Mobile Access Not Supported
Notifications/Alerts Not Supported
Online Scheduling Not Supported
Patient Communications Not Supported
Patient Intake Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Payment Processing Not Supported
Reminders Not Supported
SMS Messaging Not Supported

Remote Patient Monitoring Features

Dashboard Not Supported
Data Import/Export Not Supported
HIPAA Compliant Not Supported
Mobile Payments Not Supported
Monitoring Device Integration Not Supported
Patient Engagement Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Patient Surveys Not Supported
Reminders Not Supported
Virtual Visits Not Supported

Integrations

No info available.

Integrations

No info available.
Claim CareMessage and update features and information
Claim CareMessage and update features and information
Claim Clearstep and update features and information
Claim Clearstep and update features and information