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About

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies & domiciliary care providers across the UK & Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing & the Care Circle portal for friends & family. Subscription includes CQC & CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management & compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London & Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from Accel-KKR in June 2025.

About

For 30 years, we’ve helped care providers achieve better outcomes. And in today’s changing industry, that expertise matters even more. We’re proud to be the country’s largest post-acute care technology provider, and we’re equally proud to be the only electronic health record (EHR) provider in our industry to focus on the entire continuum of care. Inspire, formerly Directions is MatrixCare’s annual conference that brings together our customers, industry experts, and partners across the broad range of care settings we serve to foster dialog, collaboration, and innovation. Many home-based care providers work remotely and face daily challenges communicating and collaborating with key stakeholders inside and outside of their organization. Couple that with the burden of paperwork and chasing down required signatures, all can impact the continuity of care and quality of the care experience – especially with today’s labor shortages and increased workloads.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Home care providers in need of a solution to digitize and improve efficiency and productivity, increase capacity and compliance

Audience

Companies seeking a post-acute EHR software built on real data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£120 per month
Free Version
Free Trial

Pricing

$35 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CareLineLive
Founded: 2014
United Kingdom
carelinelive.com

Company Information

MatrixCare
www.matrixcare.com

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Netsmart Homecare

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myUnity

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Categories

CareLineLive is an all-in-one home care management platform built for home care providers of all sizes who want to deliver safe, efficient and person-centred care. Designed to replace paper-based processes and fragmented systems, CareLineLive brings scheduling, care delivery and compliance into a single, easy-to-use platform. Care managers can plan rotas, manage visits, monitor care in real time and maintain accurate records with full visibility across their service. Carers use a simple mobile app to view schedules, check in and out of visits, record care notes and medication, and share updates instantly, reducing admin and improving continuity of care. With a strong focus on usability, reliability and customer support, CareLineLive helps agencies spend less time on paperwork and more time supporting the people they care for. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements.

CareLineLive is a modern home health care management platform designed to support care teams delivering high-quality care in people’s homes. It brings together visit scheduling, care delivery, clinical notes and compliance tracking in one secure system, helping providers reduce admin and improve oversight. Care managers can coordinate teams, monitor visits in real time and ensure accurate records are maintained across every client. Care workers use an intuitive mobile app to access schedules, record visit details, log medication and capture observations at the point of care, improving accuracy and communication while reducing paperwork. CareLineLive is built for reliability and ease of use, helping home health care organisations operate more efficiently while keeping patient safety and care quality at the centre. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. with growing NDIS capacity.

Categories

Home Care Features

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care Features

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Assisted Living Features

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Integrations

Access Mosaic
Aline
Carefeed
CrandallMenus
Flax
FrameworkLTC
GP Connect
Hastee
Intelligent Pharmacy Software
K4Community
NextGate
SNF Metrics
Sage 50
Sage Payroll
SmartChart
TSOLife
Tempaid
Viibrant
Xero
eMenuCHOICE

Integrations

Access Mosaic
Aline
Carefeed
CrandallMenus
Flax
FrameworkLTC
GP Connect
Hastee
Intelligent Pharmacy Software
K4Community
NextGate
SNF Metrics
Sage 50
Sage Payroll
SmartChart
TSOLife
Tempaid
Viibrant
Xero
eMenuCHOICE
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Claim MatrixCare and update features and information