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About

The ultimate operating system for expertly handling calls and optimizing workflow with real-time performance analytics, information dips from CRM systems, caller history, text messaging, and live call coaching capabilities. Call Box helps your team better handle calls as they happen and access customer conversations all in one place. From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads with relevant caller information from CRM or other contact management platforms, and caller history. Managers are equipped with tools to coach and assist agents during live calls and follow conversations with the hottest leads. Intelligently designed tools ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships.

About

LiveRecover helps eCommerce companies and online stores recover the abandoned shopping carts of users. Live agents act as your brand ambassadors in every conversation with your customers. Think of them as an extension of your team who reduce support tickets while improving the customer experience and satisfaction. Access advanced conversation insights and conversion reports. Dive into performance metrics by Workflows and A/B Tests, as well as product-specific performance and orders generated by our live agents. Live agents act as your brand ambassadors in every single conversation with your customers — which you can view in real-time. See high-level performance and drill-down into the details with advanced conversation insights and real-time conversion reports.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and businesses looking for a software solution to handle calls and optimize workflow with real-time performance analytics

Audience

eCommerce companies that want to recover users' abandoned shopping carts

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Car Wars
Founded: 2006
United States
www.carwars.com

Company Information

LiveRecover
Founded: 2018
United States
liverecover.com

Alternatives

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Shopping Cart Features

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

Integrations

Acquisio
Advent DMS
CartHook
Convoso
DealerSocket
Dealertrack DMS
Google Ads
Google Analytics
Marin Software
ProMax Unlimited
Recharge
Shopify
Skai
VinSolutions Connect CRM
WooCommerce

Integrations

Acquisio
Advent DMS
CartHook
Convoso
DealerSocket
Dealertrack DMS
Google Ads
Google Analytics
Marin Software
ProMax Unlimited
Recharge
Shopify
Skai
VinSolutions Connect CRM
WooCommerce
Claim Car Wars and update features and information
Claim Car Wars and update features and information
Claim LiveRecover and update features and information
Claim LiveRecover and update features and information