Related Products
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About
The best way to reach someone quickly is via text. With Captivated, When a text comes in, it is easily transferred to an employee like a phone call. The benefit, no hold time and the contact is immediately engaged in the person that can help them. Receive texts directly from your website or from any of your landline or toll-free numbers. Communicate with customers in real-time the same way they would with family and friends. Greater customer engagement and retention equal more sales opportunities; and more sales opportunities and happier customers equal greater revenue. Communicate with team members and coach others on communication with your customers. All conversations are stored in the cloud and accessible on both browser and mobile devices.
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About
Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Enterprise solution that helps companies improve their customer communication
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Audience
Companies of all sizes in the USA or Canada
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$59.90 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month Pro: $249.95 per month Plus additional usage fees
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationCaptivated
United States
captivated.works/
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Company InformationTextline
Founded: 2016
United States
textline.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Not Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Not Supported
Mobile Coupons
Supported
Mobile Keywords
Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
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SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
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Integrations
Aircall
Not Supported
Easyflow
Not Supported
Facebook Messenger
Not Supported
Freshdesk
Not Supported
Google Chrome
Not Supported
Help Scout
Not Supported
Pipedrive
Not Supported
Salesforce
Not Supported
Sapling AI Writing Assistant
Not Supported
Shopify
Not Supported
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Integrations
Aircall
Supported
Easyflow
Supported
Facebook Messenger
Supported
Freshdesk
Supported
Google Chrome
Supported
Help Scout
Supported
Pipedrive
Supported
Salesforce
Supported
Sapling AI Writing Assistant
Supported
Shopify
Supported
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