FollowUp

FollowUp

FollowUp.cc
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About

Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in a dedicated customer feedback tool. See which features are most requested, filter feedback by segment and impact, and clarify use cases up front. Don’t waste time building the wrong things. Score feedback and feature requests based on priority, add them to your roadmap, and integrate with project management tools like Jira. Automatically follow up with people when you release a feature. Keep the feedback loop going strong. Organize features by priority and communicate what your team is working on. Announce product updates to engage people with your newest features.

About

FollowUp for email is a lightweight productivity suite that keeps your conversations and tasks from slipping through the cracks. Set perfectly timed reminders that arrive at the top of your inbox, right when you need them. Set reminders with 1 click. Pick when you want to be reminded and free your mind of the matter until then. Schedule follow ups to ensure your conversations don’t slip through the cracks. Our follow ups will cancel if you get a response before your scheduled time. Get real-time notifications when your contacts open your emails. Use these insights to reach out at the optimal moment. No one reads email at 4:30 on a Friday. Write your emails whenever you have the time and schedule them to send when you know it will be read. Use the FollowUp.cc button to set reminders on any site before the need slips your mind. Set reminders for specific webpages, online convos, or even a social media profile.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in need of a customer feedback management platform

Audience

Anyone looking for an Email Scheduler platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0 per month
Canny offers 4 pricing plans:

FREE Plan - Get your feedback system up and running for free.

STARTER Plan - Perfect for small teams to get more out of their feedback. Free trial available.

GROWTH Plan - Grow your business by automating and integrating feedback. Free trial available.

BUSINESS Plan - Have more controls and customizations for your unique organization.
Free Version Supported
Free Trial Supported

Pricing

$18 per month
Billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • FollowUp is one of the easiest but most important solutions that I have tried. Some of my favorite aspects about this tool are the following: 1. Setting reminders is very easy and takes no longer than thirty seconds, it is very convenient when dealing with too many clients and there is not enough time to answer immediately, a reminder can be set up to ensure that the email is replied to later. This is a precious feature as I am dealing with many customers every day and I do not want to forget any important emails. 2. It does not only work as a solution to set reminders and make sure nothing is forgotten, it also helps with scheduling emails, hence the name of the software, it can schedule followup emails in case I have not received a response, and it saves me so much time because I do not have to be constantly updating or writing emails to people, but I can just schedule one to be set during an exact period of time, and if I receive a reply before the scheduled time, the scheduled followup will automatically be deleted without me having to do this manually. The automation in which this software works has helped me a lot and saved me the hassle of having to do everything on my own. 3. The solution is simple to use and has the right guides to help me understand how it works, the process of implementation was effortless and it did not require too much learning, I only had to practice with a few emails to figure out how to set the reminders and then it was all set. No previous knowledge required and it works marvelously. 4. It has many useful tools such as enabling the feature to know when someone has opened your email. This is a key tool because outside from this solution, I do not have access to knowing when someone has opened my emails, and so by having access to this feature, I can receive a notification when someone has opened it and I find this very necessary, especially when dealing with important clients, I can figure out when they opened my emails and keep track of it, and proceed to schedule a followup message accordingly if I have not received a reply in a timely manner. I find that this feature helps me plan all my emails in the right way and deal with clients in a more efficient way to improve communication and relationship with them.

Cons

  • I have not found something that I specifically dislike or see as a downside to this software, in fact, I appreciate its helpfulness and the work it does. It is not a very expensive software, even though it is more expensive if billed monthly and that is why I choose the annual billing option, and it provides so many great tools that help have more efficiency and productivity when it comes to answering emails, it also does not feel limiting at all because the software does what it promises and nothing less or nothing more, it helps achieves the goals set and for me, it exceeded my expectations by providing even more tools than I previously thought it provided.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Canny
Founded: 2015
United States
canny.io

Company Information

FollowUp.cc
Founded: 2007
United States
followup.cc/

Alternatives

Alternatives

Newton Mail

Newton Mail

CloudMagic

Categories

Categories

Cold Email Supported
Email Tracking Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Supported
Community Feedback Tools Supported
Live Chat Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Not Supported
Video Feedback Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Not Supported
Workflow Management Supported

Integrations

Salesforce Supported
5X Supported
Asana Supported
Gist Supported
GitHub Supported
Gmail Not Supported
Google Chrome Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Integrately Supported
Intercom Supported
Jira Supported
Linear Supported
Make Supported
Microsoft Entra ID Protection Supported
Microsoft Teams Supported
Nango Supported
Okta Supported
Pabbly Connect Supported
Workers by Delos Supported

Integrations

Salesforce Supported
5X Not Supported
Asana Not Supported
Gist Not Supported
GitHub Not Supported
Gmail Supported
Google Chrome Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Integrately Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Make Not Supported
Microsoft Entra ID Protection Not Supported
Microsoft Teams Not Supported
Nango Not Supported
Okta Not Supported
Pabbly Connect Not Supported
Workers by Delos Not Supported
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