FollowUp

FollowUp

FollowUp.cc
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About

Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in a dedicated customer feedback tool. See which features are most requested, filter feedback by segment and impact, and clarify use cases up front. Don’t waste time building the wrong things. Score feedback and feature requests based on priority, add them to your roadmap, and integrate with project management tools like Jira. Automatically follow up with people when you release a feature. Keep the feedback loop going strong. Organize features by priority and communicate what your team is working on. Announce product updates to engage people with your newest features.

About

FollowUp for email is a lightweight productivity suite that keeps your conversations and tasks from slipping through the cracks. Set perfectly timed reminders that arrive at the top of your inbox, right when you need them. Set reminders with 1 click. Pick when you want to be reminded and free your mind of the matter until then. Schedule follow ups to ensure your conversations don’t slip through the cracks. Our follow ups will cancel if you get a response before your scheduled time. Get real-time notifications when your contacts open your emails. Use these insights to reach out at the optimal moment. No one reads email at 4:30 on a Friday. Write your emails whenever you have the time and schedule them to send when you know it will be read. Use the FollowUp.cc button to set reminders on any site before the need slips your mind. Set reminders for specific webpages, online convos, or even a social media profile.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses in need of a customer feedback management platform

Audience

Anyone looking for an Email Scheduler platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0 per month
Canny offers 4 pricing plans:

FREE Plan - Get your feedback system up and running for free.

STARTER Plan - Perfect for small teams to get more out of their feedback. Free trial available.

GROWTH Plan - Grow your business by automating and integrating feedback. Free trial available.

BUSINESS Plan - Have more controls and customizations for your unique organization.
Free Version
Free Trial

Pricing

$18 per month
Billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • FollowUp is one of the easiest but most important solutions that I have tried. Some of my favorite aspects about this tool are the following: 1. Setting reminders is very easy and takes no longer than thirty seconds, it is very convenient when dealing with too many clients and there is not enough time to answer immediately, a reminder can be set up to ensure that the email is replied to later. This is a precious feature as I am dealing with many customers every day and I do not want to forget any important emails. 2. It does not only work as a solution to set reminders and make sure nothing is forgotten, it also helps with scheduling emails, hence the name of the software, it can schedule followup emails in case I have not received a response, and it saves me so much time because I do not have to be constantly updating or writing emails to people, but I can just schedule one to be set during an exact period of time, and if I receive a reply before the scheduled time, the scheduled followup will automatically be deleted without me having to do this manually. The automation in which this software works has helped me a lot and saved me the hassle of having to do everything on my own. 3. The solution is simple to use and has the right guides to help me understand how it works, the process of implementation was effortless and it did not require too much learning, I only had to practice with a few emails to figure out how to set the reminders and then it was all set. No previous knowledge required and it works marvelously. 4. It has many useful tools such as enabling the feature to know when someone has opened your email. This is a key tool because outside from this solution, I do not have access to knowing when someone has opened my emails, and so by having access to this feature, I can receive a notification when someone has opened it and I find this very necessary, especially when dealing with important clients, I can figure out when they opened my emails and keep track of it, and proceed to schedule a followup message accordingly if I have not received a reply in a timely manner. I find that this feature helps me plan all my emails in the right way and deal with clients in a more efficient way to improve communication and relationship with them.

Cons

  • I have not found something that I specifically dislike or see as a downside to this software, in fact, I appreciate its helpfulness and the work it does. It is not a very expensive software, even though it is more expensive if billed monthly and that is why I choose the annual billing option, and it provides so many great tools that help have more efficiency and productivity when it comes to answering emails, it also does not feel limiting at all because the software does what it promises and nothing less or nothing more, it helps achieves the goals set and for me, it exceeded my expectations by providing even more tools than I previously thought it provided.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Canny
Founded: 2015
United States
canny.io

Company Information

FollowUp.cc
Founded: 2007
United States
followup.cc/

Alternatives

Alternatives

Newton Mail

Newton Mail

CloudMagic

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap Features

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Integrations

Salesforce
5X
Asana
ClickUp
Discord
Gist
GitHub
Google Analytics
Google Chrome
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Integrately
Jira
Make
Microsoft Entra ID Protection
Nango
Okta
Pabbly Connect
Slack

Integrations

Salesforce
5X
Asana
ClickUp
Discord
Gist
GitHub
Google Analytics
Google Chrome
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Integrately
Jira
Make
Microsoft Entra ID Protection
Nango
Okta
Pabbly Connect
Slack
Claim Canny and update features and information
Claim Canny and update features and information
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