CallTrackingMetrics vs. PhoneNumberGuy Comparison


CallTrackingMetrics	PhoneNumberGuy	+	+
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About CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.		About PhoneNumberGuy, Inc. is a San Francisco-based business that strives to provide easy-to-remember vanity phone numbers for anyone and everyone, from private individuals to the biggest of companies. We take a complicated process and make it as simple as possible for our customers. So no matter who you are, you can acquire and then be using your new phone number within days. We know that the very idea of buying a vanity phone number can be daunting. That’s why we’re here, always ready to talk, always ready to answer questions, and always ready to help you through the process. You can buy a phone number, and then within days be using it on whatever phone you want. It sounds easy because it is easy. Vanity phone numbers generally have superior recall value, depending on the word and its relevance to the business. But easy dial numbers are much easier to, well, dial, because of the repeating digits, especially at the end of the phone number.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience Individuals and companies in search of a solution to get easy-to-remember phone numbers
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information CallTrackingMetrics Founded: 2012 United States www.calltrackingmetrics.com		Company Information PhoneNumberGuy United States phonenumberguy.com/about/
Alternatives Phonexa		Alternatives RingBoost
CloudTalk		Call Cowboy Progressive Dialer Call Cowboy
CallFinder		Callture
Call Center Studio		Grasshopper GoTo
Prodigal Prodigal Technologies View All		Nimbata View All
Categories Call Center Call Monitoring Call Recording Call Tracking Contact Center Quality Assurance Conversation Intelligence IVR Marketing Attribution Performance Marketing Softphone Speech Analytics		Categories Vanity Phone Number
Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Marketing Attribution Features Attribution Modeling Audience Segmentation Conversion Tracking Cross-Channel Attribution Customer Journey Mapping Multi-Touch Attribution Predictive Analytics ROI Tracking Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Speech Analytics Features Automatic Transcription Call Center Management Call Recording Customer Experience Management Data Security Natural Language Processing Predictive Analytics Self-Service Search Sentiment Analysis Surveys & Feedback
Integrations Adobe Marketo Engage Adobe Marketo Measure Axis LMS CA Flowdock Constant Contact Lead Gen & CRM Easyflow Gong Google Data Studio Google Voice Lightning Step Liine Microsoft Advertising Slack Snapchat Sprint Visual Voicemail Stripe VWO Testing WordPress Zendesk Show More Integrations View All 48 Integrations		Integrations Adobe Marketo Engage Adobe Marketo Measure Axis LMS CA Flowdock Constant Contact Lead Gen & CRM Easyflow Gong Google Data Studio Google Voice Lightning Step Liine Microsoft Advertising Slack Snapchat Sprint Visual Voicemail Stripe VWO Testing WordPress Zendesk Show More Integrations View All 8 Integrations
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