CXT Software vs. SMART Software Comparison


CXT Software	SMART Software SMART	+	+
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About CXT Software is building the future of delivery logistics — autonomous, intelligent, and trusted. Our platform helps courier and last-mile delivery providers run smarter, faster, and more securely. Whether you manage scheduled routes, on-demand courier services, or high-compliance deliveries like pharmaceuticals and healthcare, CXT Software empowers you with everything from advanced dispatch automation and real-time tracking to secure chain-of-custody documentation and predictive insights. Our fully integrated suite includes powerful tools for operations management, a smart driver app, and a customizable client portal — all designed to streamline delivery operations and scale your business without adding complexity. With over 25 years of experience and a proven track record supporting North America's most demanding logistics operations, we’re leading the charge from manual workflows to AI-powered TMS solutions. Experience the tech that’s defining the next era of logistics.		About Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Medical couriers, pharmacies, labs, courier companies, logistics companies, healthcare logistics		Audience Field service businesses
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $600 per month Free Version Not Supported Free Trial Not Supported		Pricing $74.99 $19 for next 10 users $15 for next 10 users $10 per user after that Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.5 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros I like CXT because they can I manage my time and because is 24/7 is easy because I have other platforms and easy for me I like how detail and accurate the app was to use I never had a problem with anything concerning the app. The app helps me get my work done quickly and efficiently. It's easy to use and I have not had any issues with it glitching or not working. The program allows admin to set up an array of different options to work for their company. I have used the app as a driver and dispatcher. It has improved over the years and is the standard for most courier companies in the metro Phoenix area. It is comprehensive and versatile. I like everything about the app. It works well, never had any problems. Easy to navigate and accurate. Flexible work schedule work at your pace pleasant people! Easy understand, easy handling and clear visualization I recommend for all the people this experience. One of the standout aspects of CXT Software is its ease of use. I find it intuitive, and the range of features, from route optimization to real-time tracking, contributes to a more organized and effective delivery process when I'm on the road. Really enjoy the latest updates to the Visual Dispatch Board. Customer support is terrific and responds quickly. Our company uses the on demand software to transport surgical devices. CXT was the only Courier software I could find that you could attach multiple photos so our drivers can view what they pick up. This was a game changer for us. It made our drivers error margin drop considerably. Our customers enter their order on a customizable website from their mobile device and then attach a photo, Super easy. I have been in the courier business for 20 years as a dispatcher/owner this software has many useful features the can be easily customizable. I was also impressed by the customer service. When we switched software cxt had us take some online courses before we went live. This made the transition really smooth. Even better the first week we were live a rep from cxt was on a live zoom meeting for a week during our business hours. all we had do is unmute and our questions where answered. On the driver end they have a great feature called driver input. I can make sure each delivery or pick I can put special instructions and the driver has to enter a answer. This helps with making sure the delivery is accurate.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information CXT Software Founded: 1999 United States cxtsoftware.com		Company Information SMART Founded: 1998 United States www.smart.software
Alternatives DeliverySuite Nology Solutions & Systems		Alternatives ServiceNow Field Service Management ServiceNow
Dispatch Science		Bringoz
Onfleet		CalAmp
OnTime 360 Vesigo Studios		ManageEngine ServiceDesk Plus ManageEngine
FarEye View All		Freshservice Freshworks View All
Categories Courier Supported Optimize your courier and delivery operations with our comprehensive software suite! From start to finish, we empower your business with efficient route planning, real-time tracking, and seamless customer communication. Our team of experts has spent 25 years developing industry-leading technology specifically for the challenges faced by couriers across North America. Experience the CXT Software difference: -Streamlined dispatching: Effortlessly manage and assign routes for maximum efficiency. -Powerful driver app: Equip your drivers with the tools they need for successful deliveries. -Customizable client portal: Provide transparency and enhance customer satisfaction with real-time tracking and updates. Don't just take our word for it. See the power of CXT Software in action with a personalized demo. Discover how we can revolutionize your courier business and help you exceed customer expectations. Delivery Management Supported Last Mile Delivery Supported Logistics Supported Transform your logistics operations and conquer the last mile with our cutting-edge software suite, designed specifically for the complexities of the North American supply chain. For over 25 years, CXT Software has been the trusted partner of courier and route delivery companies, pioneering innovative solutions that optimize dispatching, driver management, and streamline logistics for diverse industries like healthcare, pharmaceuticals, retail, and distribution. From comprehensive operations management tools to a powerful driver app and a customizable client portal, our software is tailored to address your unique challenges and drive efficiency at every step of the delivery process. Experience firsthand how our advanced technology can elevate your business by scheduling a no-pressure personalized demo today. Let us show you how CXT Software can revolutionize your last-mile deliveries. Route Planning Supported Optimize your routes and conquer the last mile with CXT Software! Our comprehensive platform is designed to streamline every aspect of your route planning and delivery operations. With 25 years of experience serving courier and delivery companies across North America, we understand your unique challenges. Our software offers: -Efficient Route Optimization: Intelligently plan the most efficient routes to save time, fuel, and resources. -Real-Time Tracking: Maintain complete visibility of your drivers and deliveries, ensuring on-time performance. -Automated Dispatching: Simplify dispatching with automated workflows and driver notifications. -Customer Communication Tools: Keep customers informed with real-time tracking updates and delivery notifications. We're not just another software provider; we're your partner in success. Our dedicated team is constantly innovating to provide you with the most advanced route planning and delivery management tools available. Shipment Tracking Supported Shipping Supported Transportation Dispatch Supported Transportation Management Supported Trucking Supported		Categories Asset Tracking Supported Compliance Supported Contact Management Supported Contract Management Supported Employee Monitoring Supported Field Service Management Supported Help Desk Supported Inventory Control Supported Inventory Management Supported Issue Tracking Supported Lead Management Supported Portal Supported Route Planning Supported Service Dispatch Supported Tradesman Job Management Supported Transportation Dispatch Supported
Route Planning Features Capacity Planning Supported Drag & Drop Scheduling Supported Driver Management Supported Emergency Dispatch Not Supported GPS Tracking Supported Performance Metrics Supported Route Costing Supported Territory Management Supported Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Supported Customer Database Supported Emergency Dispatch Not Supported Fuel Management Not Supported Mileage Tracking Supported Order Management Supported Routing Supported Scheduling Supported Vehicle Tracking Supported Show More Features Courier Features Barcode Support Supported Billing & Invoicing Supported Compensation Management Supported Customer Database Supported Dispatch Management Supported Job Assignment Management Supported Label Printing Supported Order Entry Supported Routing Supported Scheduling Supported Delivery Management Features Customer Portal Supported Dispatch Management Supported Driver ETA Supported Driver Management Supported For Courier Services Supported For Freight Supported For Restaurants Not Supported Order Tracking Supported Routing Supported Scheduling Supported Signature Capture Supported Surveys & Feedback Not Supported Logistics Features 3PL Not Supported Barcoding / RFID Supported Container Tracking Supported CRM Supported Cross Docking Supported Fleet Management Supported Inventory Management Not Supported Order Management Supported Purchasing Not Supported Scheduling Supported Shipping Management Supported Transportation Management Supported Shipment Tracking Features Alerts/Notifications Supported Delivery Estimate Supported For eCommerce Not Supported For Freight Not Supported Status Tracking Supported Website Integration Not Supported Shipping Features Air Shipping Supported Bills of Lading Supported Container Shipping Supported Freight Shipping Supported Ground Shipping Supported Import / Export Supported Ocean Shipping Not Supported Parcel Shipping Supported Quotes / Estimates Supported Shipment Tracking Supported Warehouse Management Not Supported Transportation Management Features Billing & Invoicing Supported Carrier Management Supported Customer Management Supported Dispatch Management Supported Driver Management Supported Fleet / Equipment Management Not Supported Load Management Not Supported Order Management Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Shipment Management Supported Trucking Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Driver Management Supported Driver Settlements Supported Fuel Card Management Not Supported Fuel Management Not Supported Load Optimization Not Supported Maintenance Management Not Supported Mileage Tracking Supported Quote Management Supported Quotes/Estimates Supported Recruiting Management Not Supported Routing Supported Scheduling Supported Trip Logs Supported Vehicle Management Supported Vehicle Tracking Supported		Route Planning Features Capacity Planning Not Supported Drag & Drop Scheduling Supported Driver Management Supported Emergency Dispatch Supported GPS Tracking Supported Performance Metrics Supported Route Costing Not Supported Territory Management Supported Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Supported Customer Database Supported Emergency Dispatch Supported Fuel Management Not Supported Mileage Tracking Supported Order Management Not Supported Routing Supported Scheduling Supported Vehicle Tracking Supported Show More Features Compliance Features Archiving & Retention Supported Artificial Intelligence (AI) Not Supported Audit Management Supported Compliance Tracking Supported Controls Testing Supported Environmental Compliance Supported FDA Compliance Not Supported HIPAA Compliance Not Supported Incident Management Supported ISO Compliance Not Supported OSHA Compliance Not Supported Risk Management Not Supported Sarbanes-Oxley Compliance Not Supported Surveys & Feedback Not Supported Version Control Not Supported Workflow / Process Automation Supported Contact Management Features Activity Management Not Supported Appointment Management Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Supported Email Marketing Supported Group Management Supported Interaction Tracking Supported Lead Management Supported Prospecting Tools Supported Sales Pipeline Management Supported Search / Filter Supported Segmentation Not Supported Shared Contacts Supported Social Media Integration Not Supported Employee Monitoring Features Activity Monitoring Not Supported Browsing History Not Supported Email Monitoring Not Supported Keystroke Recording Not Supported Productivity Analysis Supported Remote Control Not Supported Screen Activity Recording Not Supported Time & Attendance Not Supported Time Tracking Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Inventory Control Features Allocation Supported Barcoding Supported Cost Tracking Supported Forecasting Not Supported Item Management Supported Order Management Supported Procurement Management Not Supported Reorder Management Not Supported Serial Number Tracking Supported SKU / UPC Codes Supported Supplier Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Not Supported Inventory Optimization Not Supported Kitting Supported Manufacturing Inventory Management Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Supported Reorder Management Not Supported Reporting/Analytics Supported Retail Inventory Management Not Supported Supplier Management Supported Warehouse Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Supported Lead Distribution Not Supported Lead Nurturing Supported Lead Scoring Not Supported Lead Segmentation Not Supported Pipeline Management Supported Prospecting Tools Not Supported Source Tracking Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported
Integrations CDYNE Supported Extensiv Warehouse Manager Supported Google Maps Supported Meetrics Not Supported Microsoft Dynamics GP Supported Microsoft Power BI Supported Openforce Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Sage 500 Supported Tableau Supported Worldpay Supported techSHIP Supported Show More Integrations View All 12 Integrations		Integrations CDYNE Not Supported Extensiv Warehouse Manager Not Supported Google Maps Not Supported Meetrics Supported Microsoft Dynamics GP Not Supported Microsoft Power BI Not Supported Openforce Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Sage 500 Not Supported Tableau Not Supported Worldpay Not Supported techSHIP Not Supported Show More Integrations View All 1 Integration
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