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About

CTARS is a web based client management system tailored for NDIS and OOHC providers. CTARS supports organisations to develop and manage personal client budgets, scheduling of services, billing and invoicing, day-to-day activity logging, goal tracking, medication management, incident management and reporting. CTARS allows an organisation to tailor the system to their business requirements, including configuring roles and permissions, form development, custom reporting, real time alerts and notifications and document management. Security - CTARS is hosted on AWS within Australia, is ISO Certified and supports additional end user security through MFA and SSO. Customised to your business - Your business is unique. That’s why we provide custom implementation for every new client to make sure CTARS matches the way you do business Easy to Learn - We provide recommendations and customised training, but the intuitive software automatically is adaptable to your individual needs

About

ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

National Disability Insurance Scheme (NDIS) Out of Home Care (OOHC) Department of Communities and Justice (DJC) - Care-based organizations in need of a cloud-based client management system and operational service solution that helps to deliver best-practice quality care cost effectively

Audience

Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10/month
$10/month Support coordination and plan management clients.
$20/month Community based support clients.
$60 /month Staffed accommodation clients.
$100/month Minimum licence cost. If an organisation doesn’t have sufficient licence costs to cover this, the remaining balance will be charged to the organisation each month.
$2500 Initial set-up. Our initial set-up fee includes complete personalisation of CTARS to your business to ensure that you can get the most out of the software.
Free Version Not Supported
Free Trial Not Supported

Pricing

$9 per user per month
Basic - $9
Professional - $15
Premium - $25
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

Cons

  • ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CTARS
Founded: 2009
Australia
www.ctars.com.au

Company Information

ShiftCare
Founded: 2015
Australia
shiftcare.com

Alternatives

Alternatives

Corella

Corella

Business Innovise Hub
CHARMS

CHARMS

Social Care Network Solutions Limited
Flowlogic

Flowlogic

Datanova
SAM

SAM

InReach Solutions

Categories

Categories

Care Coordination Supported
Healthcare CRM Supported
Home Care Supported
Home Health Care Supported
Medical Scheduling Supported
Nurse Scheduling Supported
Scheduling Supported

Foster Care Features

Adoption Management Not Supported
Automated Reminders Supported
Available Families Database Supported
Case Management Supported
Checklists Supported
Child Intake Not Supported
Education Requirements Tracking Not Supported
Family Portal Not Supported
Foster to Adopt Not Supported
Online Applications Not Supported
Online Licensing Forms Not Supported
Payments Tracking Not Supported
Placement Management Not Supported
Reporting Supported
Respite Credits Tracking Not Supported
Treatment Management Not Supported

Social Work Case Management Features

Case Notes Supported
Client Management Supported
Document Management Supported
Forms Management Supported
Goal Setting / Tracking Supported
Program Management Supported
Referral Management Not Supported
Reporting & Statistics Supported
Scheduling Not Supported
Volunteer Management Not Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Not Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Not Supported
Recurring Appointments Supported
Room Booking Management Not Supported

Healthcare CRM Features

Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Not Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Home Care Features

Billing & Invoicing Supported
Care Plan Management Supported
Caregiver Management Supported
Client Management Supported
Field Communication Supported
Insurance Management Not Supported
Payroll Management Supported
Scheduling Supported
Visit Verification Supported

Home Health Care Features

Billing & Invoicing Supported
Charting Not Supported
Electronic Signature Supported
Employee Tracking Supported
Medication Database Not Supported
Patient Intake Not Supported
Scheduling Supported
Time / Task Reporting Supported

Medical Scheduling Features

Appointment Management Supported
Billing & Invoicing Supported
Drag & Drop Supported
Facility Scheduling Not Supported
Multi-Location Supported
No-Show Tracking Not Supported
On Call Scheduling Not Supported
Patient Records Supported
Patient Scheduling Not Supported
Physician Management Not Supported
Recurring Appointments Supported
Self Service Portal Not Supported
Staff Scheduling Supported

Nurse Scheduling Features

Float Pool Management Not Supported
Online Scheduling Supported
Overtime Calculation Supported
Payroll Management Not Supported
Predictive Analytics Not Supported
Shift Dispatching / Messaging Not Supported
Shift Scheduling Supported
Shift Swapping Not Supported
Skills Tracking Supported
Vacation / Leave Tracking Supported

Patient Case Management Features

Activity Tracking Supported
Assessment Notes Supported
Billing & Invoicing Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
HIPAA Compliant Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Not Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Not Supported

Integrations

Xero Supported
Bronto Marketing Platform Supported

Integrations

Xero Supported
Bronto Marketing Platform Not Supported
Claim CTARS and update features and information
Claim CTARS and update features and information
Claim ShiftCare and update features and information
Claim ShiftCare and update features and information