CSS IMPACT

CSS IMPACT

CSS, Inc
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About

CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.

About

Simple Phones is an AI-driven platform designed to ensure businesses never miss a customer call by utilizing customizable AI voice agents. These agents handle both inbound and outbound calls, performing tasks such as booking appointments, answering frequently asked questions, and providing customer support. The platform offers transparent call logging, recording all calls with details like caller information, duration, and transcripts, accessible through a user-friendly dashboard. Customization is a key feature, allowing businesses to tailor AI agents to specific needs, including language preferences, accents, and response behaviors, ensuring a consistent brand experience. Simple Phones supports a wide range of languages and accents, catering to a global audience. Integration with existing business systems, including CRMs and tools like Zapier, enables seamless workflow automation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

Enterprises needing a solution to optimize customer communication by automating call handling and ensuring no customer inquiry goes unanswered

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

CSS, Inc
Founded: 2004
United States
www.cssimpact.com

Company Information

Simple Phones
United States
www.simplephones.ai/

Alternatives

InterProse ACE

InterProse ACE

InterProse

Alternatives

IDOS

IDOS

Digital CFO - IDOS
Novopay

Novopay

Novopay Solutions

Categories

Accounts Payable Supported
AI Lending Supported
AI Receptionists Supported
AI Voice Agents Supported
Conversational AI Supported
Corporate Tax Supported
Debt Collection Supported
Finance Supported
Government Supported
Loan Servicing Supported
Sales Tax Supported

Categories

Accounts Payable Features

Approval Process Control Supported
Bank Reconciliation Supported
Cash Management Supported
Check Writing Supported
Duplicate Payment Alert Supported
Fraud Detection Supported
General Ledger Entry Supported
Vendor Management Supported

Accounts Receivable Features

ACH Payment Processing Supported
Billing & Invoicing Supported
Check Processing Supported
Collections Management Supported
Online Payment Processing Supported
Overpayment Processing Supported
Partial Payments Supported
Receivables Ledger Supported
Recurring Billing Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Corporate Tax Features

Compliance Management Supported
Data Import / Export Supported
Data Verification Supported
Electronic Filing Supported
Exception Notification Supported
For Nonprofits Supported
For Partnerships Supported
K-1 Reporting Supported
Payroll & Employer Forms Supported
Status Tracking Supported
Tax Planning Not Supported

Debt Collection Features

Agency Management Supported
Auto Dialer Supported
Automated Notices Supported
Callback Scheduling Supported
Client Management Supported
Commission Management Supported
Compliance Management Supported
Contact Management Supported
Credit Bureau Reporting Supported
In-House Collections Supported
Payment Plans Supported
Transaction Management Supported

Sales Tax Features

Address Validation Supported
Audit Trail Supported
Consumer Use Tax Supported
Exemption Management Supported
Tax Calculator Supported
Tax Filing Supported
Taxability Verification Supported
Transaction Tracking Supported
Value Added Tax (VAT) Supported

Tax Practice Management Features

Approval Process Control Supported
Billing & Invoicing Supported
Client Management Supported
Client Portal Supported
Document Management Supported
Due Date Tracking Supported
Scenario Planning Supported
Tax Filing Supported
Tax Forms Supported
Workflow Management Supported

Integrations

BillingTree Supported
DELECO Supported
Nuvei Supported
Payscout Supported
Zapier Not Supported

Integrations

BillingTree Not Supported
DELECO Not Supported
Nuvei Not Supported
Payscout Not Supported
Zapier Supported
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