CSS IMPACTCSS, Inc
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Related Products
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About
CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
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About
Nextiva XBert is Nextiva's AI employee for customer conversations, an AI-powered answering service, receptionist, and support agent that handles calls, texts, chats, and emails 24/7. It greets callers, answers questions, books and reschedules appointments, captures lead details, and resolves routine issues without human intervention, escalating only when a situation is too complex or sensitive for AI to handle alone.
XBert trains itself on your business by pulling in your website, services, hours, and FAQs, then keeps improving from every real interaction. It unifies voice, text, and chat into one conversation thread, so context carries across channels. Built on Nextiva's enterprise-grade platform, it offers PCI DSS, HIPAA, and GDPR compliance, full call recording/transcription, and customizable guardrails for what it can and can't do.
Pricing starts around $99/month for a set number of AI conversations, with setup available in minutes, no coding required.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies of all sizes
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Audience
Home services (HVAC, plumbing, electrical, landscaping) — techs are out in the field and can't answer calls, but customers calling about a broken AC unit rarely leave a voicemail; they call the next company. XBert answers, books the job, and keeps the pipeline full. Medical, dental, and other appointment-based practices — front desk staff get slammed during business hours and can't cover after-hours or lunch. XBert schedules, reschedules, and answers routine patient questions, with HIPAA compliance built in. Restaurants — handles reservation calls, menu questions, and hours inquiries without pulling staff off the floor during a rush. Real estate teams and agents — captures lead details and qualifies interest on inbound calls/texts about listings, even when an agent is mid-showing. Small businesses and solo operators generally — anyone running a business on one phone number who can't afford (or doesn't need) a full-time receptionist but still loses revenue every time a call goes unanswered. Growing businesses layering AI onto an existing setup — companies already on Nextiva's phone/contact center platform that want AI handling routine volume so human agents can focus on higher-value or more sensitive conversations.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$15/user/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCSS, Inc
Founded: 2004
United States
www.cssimpact.com
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Company InformationNextiva XBert
Founded: 2025
United States
www.nextiva.com/products/ai-receptionist
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Categories |
Categories |
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Accounts Payable Features
Approval Process Control
Bank Reconciliation
Cash Management
Check Writing
Duplicate Payment Alert
Fraud Detection
General Ledger Entry
Vendor Management
Accounts Receivable Features
ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing
Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Corporate Tax Features
Compliance Management
Data Import / Export
Data Verification
Electronic Filing
Exception Notification
For Nonprofits
For Partnerships
K-1 Reporting
Payroll & Employer Forms
Status Tracking
Tax Planning
Debt Collection Features
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Sales Tax Features
Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)
Tax Practice Management Features
Approval Process Control
Billing & Invoicing
Client Management
Client Portal
Document Management
Due Date Tracking
Scenario Planning
Tax Filing
Tax Forms
Workflow Management
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