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About

CSG Advanced Convergent Platform™ (ACP) is our proven solution for cable billing, customer care and business optimization. ACP is the market leader in the North American cable and DBS industry. We provide a reliable, outsourced, fully functional, customer care and billing platform. At CSG, we know seamless customer experience is critical to your business and ours. Our proven customer and billing management platform supports the entire buying journey, from account setup, install and upgrade. ACP’s pre-integrated approach to billing and revenue management gives you the flexibility to scale billing operations with ease. We’ll handle the heavy lifting of syncing all of your systems, so you can focus on satisfying customers and growing your business.

About

We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands. Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for an cable and broadband billing solution

Audience

Businesses seeking an on-demand staffing platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CSG
Founded: 1994
United States
www.csgi.com/products/advanced-convergent-platform/

Company Information

Helpware
Founded: 2015
United States
www.helpware.com

Alternatives

Alternatives

OmniCare

OmniCare

Sigma Software Solutions
UtilAbility

UtilAbility

Cogitate

Categories

Categories

Integrations

Amazon DynamoDB
Amazon Redshift
Amazon S3
Azure SQL Database
Box
Google Cloud BigQuery
Google Cloud Platform
Google Cloud SQL
Google Cloud Storage
Gorgias
Groove
Instagram
Intercom
LiveChat
MySQL
PostgreSQL
SQL Server
Snowflake
TechSee
Zoho CRM

Integrations

Amazon DynamoDB
Amazon Redshift
Amazon S3
Azure SQL Database
Box
Google Cloud BigQuery
Google Cloud Platform
Google Cloud SQL
Google Cloud Storage
Gorgias
Groove
Instagram
Intercom
LiveChat
MySQL
PostgreSQL
SQL Server
Snowflake
TechSee
Zoho CRM
Claim CSG Advanced Convergent Platform (ACP) and update features and information
Claim CSG Advanced Convergent Platform (ACP) and update features and information
Claim Helpware and update features and information
Claim Helpware and update features and information