Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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TOMIA
Prevent fraud in real-time in roaming and national-to-international call scenarios to minimize financial risks and reputational damage. Most operators have already deployed solutions to cover fraud prevention and protection. While new technologies create new vulnerabilities, the adoption of tools for new attack vectors takes time. Operators are shifting from offline analysis to stop fraudulent calls in real time via network enforcement capabilities. CDR-based systems collect successful call records and do not see unsuccessful call attempts. Therefore, they can only offer a reactive prevention approach. Operators seek to effectively respond to fraudulent behaviors before, during, and after all attempts are made. For example, operators can block PBX hacked devices by monitoring the accumulation of call attempts to black-listed numbers, assuming fraudsters may try several numbers before finding one that is not blocked.
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XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.
XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation.
Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!
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Service Objects Lead Validation
Think your contact records are accurate? Think again. According to SiriusDecisions, 25% of all contact records contain critical errors. With simple validation, you can easily reach those contacts.
Our Lead Validation – US is a real-time API that consolidates expertise in validating contact details like business names, emails, addresses, phones, and devices into a robust solution. It corrects and augments contact records while providing a lead quality score from 0 to 100.
Lead Validation – US seamlessly integrates into your CRM and Marketing platforms. This integration delivers crucial insights directly within the applications your sales and marketing teams use.
Our service cross-validates five essential lead quality components: name, street address, phone number, email address, and IP address. Using 130+ data points, our lead scoring software assigns a validation score from 1 to 100, enabling companies to identify and validate.
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