PolarPuffinPolargate
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Related Products
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About
The digital guest folder supports the personal service in the hotel exactly in the right places and accompanies guests before, during and after their stay. CODE2ORDER enables a completely automated check-in process for hotels. Hotel guests fill in all data relevant for check-in and check-out via their own device or a kiosk (tablet) at the reception desk. With the Journey Mailing solution, hotels can send the right e-mails to hotel guests at the right time. Simply automatic. Once created, e-mails no longer have to be sent out manually. With the digital companion your guests can easily fill in all relevant data required for your check-in process from home or on the way. Thereby you avoid long queues at your check-in desk and unsatisfied customers prior to their stay.
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Hotels looking for a digital travel companion solution for their guests
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCODE2ORDER
Founded: 2015
Germany
www.code2order.com
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Company InformationPolargate
Spain
polarpuffin.com/en
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Booking.com
Not Supported
Google Business Profile
Not Supported
Tripadvisor
Not Supported
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Integrations
Booking.com
Supported
Google Business Profile
Supported
Tripadvisor
Supported
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