CASH+ Call Recording Software vs. CallTrackingMetrics Comparison


CASH+ Call Recording Software Hansen Software Corp	CallTrackingMetrics	+	+
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About CASH+ is easy to use, saving you time and energy. Recording Line side audio on SIP, PRI or Analog Lines. Easy to locate specific calls by a variety of criteria and automated reporting ensures you’re getting what you need without wasting time. Try the demo to see for yourself.		About CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Organizations of all sizes		Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $2895.00/one-time/user Hosted & On Premise Pricing Structures Free Version Not Supported Free Trial Supported		Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Very useful, straight forward and efficient. Fast load times. Staff always on hand to answer questions. Even when something was difficult went out of their way to help us get our system working again within minutes, many times due to the phone system, not their recording one The peace of mind knowing you can access call recordings and listen to a conversation you or one of your employees had with a customer- days, weeks, months or years prior is extremely comforting. It also provides us with savings on our yearly errors and omissions policy because we implement this software within our brokerage. Cons Non intuitive phone number lookup. Have to place brackets and dashes to have phone number work, cant just enter 10 digits. Barely an issue. The software can be a bit daunting if you are not tech savvy. Also the time delay between the computer that runs the software and phone system can cause the software to appear that the call recording is missing or was not recorded. This can be a bit of a hassle having to call tech support to locate a call recording when needed.		Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Hansen Software Corp Founded: 1990 Canada www.hansensoftware.com		Company Information CallTrackingMetrics Founded: 2012 United States www.calltrackingmetrics.com
Alternatives VSLogger Call Recorder Versadial Solutions		Alternatives Phonexa
Salestrail Liid		CloudTalk
Hoiio Call Tracking hoiio		CallFinder
Telmetrics		Call Center Studio
CallN View All		Call Journey View All
Categories Call Recording Supported Call Tracking Supported		Categories Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported
Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Not Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Not Supported Caller Identification Not Supported Campaign Management Not Supported Conversion Tracking Not Supported CRM Not Supported IVR / Voice Recognition Not Supported Keyword Tracking Not Supported		Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Integrations Acquisio Not Supported Adobe Marketo Engage Not Supported CA Flowdock Not Supported DenGro Not Supported Drift Not Supported Easyflow Not Supported Google Data Studio Not Supported HubSpot CRM Not Supported Liine Not Supported MeisterTask Not Supported MiVoice Business Supported MyHMS Supported Nekton.ai Not Supported SendGrid Not Supported SkySwitch Supported Snapchat Not Supported Switchbird Not Supported WordPress Not Supported Zoho CRM Not Supported Zultys ZAC Supported Show More Integrations View All 8 Integrations		Integrations Acquisio Supported Adobe Marketo Engage Supported CA Flowdock Supported DenGro Supported Drift Supported Easyflow Supported Google Data Studio Supported HubSpot CRM Supported Liine Supported MeisterTask Supported MiVoice Business Not Supported MyHMS Not Supported Nekton.ai Supported SendGrid Supported SkySwitch Not Supported Snapchat Supported Switchbird Supported WordPress Supported Zoho CRM Supported Zultys ZAC Not Supported Show More Integrations View All 48 Integrations
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