CAS genesisWorld

CAS genesisWorld

CAS Software AG
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+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a CRM standard solution to improve their customer relationship management

Audience

Organizations that want to meet complex requirements to personalize experiences at scale

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CAS Software AG
Founded: 1986
Germany
www.cas.de/en/products/relationship-management/cas-genesisworld.html

Company Information

Genesys
Founded: 1990
United States
www.genesys.com/genesys-engage

Alternatives

Alternatives

PisaSales CRM

PisaSales CRM

JustRelate Group
MegaDialer

MegaDialer

Megacall
Twilio Flex

Twilio Flex

Twilio

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Active Directory
Airkit
CROSS-CRM
Call Journey
CallFinder
Daisee
Eleveo
Genesys Cloud
Genesys DX
Genesys PureConnect
Inxmail
LumenVox
LumenVox Call Progress Analysis (CPA)
Microsoft Azure
Replicant
Sapling AI Writing Assistant
Topbox
TransMon
Video RTC
Zoom Phone

Integrations

Active Directory
Airkit
CROSS-CRM
Call Journey
CallFinder
Daisee
Eleveo
Genesys Cloud
Genesys DX
Genesys PureConnect
Inxmail
LumenVox
LumenVox Call Progress Analysis (CPA)
Microsoft Azure
Replicant
Sapling AI Writing Assistant
Topbox
TransMon
Video RTC
Zoom Phone
Claim CAS genesisWorld and update features and information
Claim CAS genesisWorld and update features and information
Claim Genesys Engage and update features and information
Claim Genesys Engage and update features and information