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About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

About

Drive sales to your business with constant branding via Send Social Media’s powerful tools! Automate your entire marketing plan via Twitter, Email, Blog posts, SMS text and much more. Read and respond to what people are saying about your brand across 30+ social networks. Analyze everything including clicks, referrers, shares, comments, views & more with Social Media Analytics dashboard and create detailed custom reports. Join the thousands of franchisors and local businesses that use Send Social Media for Social Media Management. We offer a platform for engaging with customers, measuring results and monitoring your brand across 30+ social networks all at once.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Audience

Companies of all sizes looking for an advanced Social Media Marketing solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Company Information

Send Social Media
Founded: 2010
United States
www.sendsocialmedia.com

Alternatives

Alternatives

MavSocial

MavSocial

Maventus Group
MeetEdgar

MeetEdgar

Roeder Studios

Categories

Social CRM Supported

Categories

Social Media Marketing Features

Analytics Supported
Automated Publishing Supported
Contact Management Supported
Content Management Supported
Conversion Tracking Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported

Integrations

Facebook Supported
LinkedIn Supported
X (Twitter) Supported
Escreen Not Supported
Facebook Messenger Supported
Gmail Not Supported
Google Analytics Not Supported
Instagram Supported
Scribd Not Supported
WhatsApp Supported
WordPress Not Supported
YouTube Supported

Integrations

Facebook Supported
LinkedIn Supported
X (Twitter) Supported
Escreen Supported
Facebook Messenger Not Supported
Gmail Supported
Google Analytics Supported
Instagram Not Supported
Scribd Supported
WhatsApp Not Supported
WordPress Supported
YouTube Not Supported
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information
Claim Send Social Media and update features and information
Claim Send Social Media and update features and information