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About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

About

Drive sales to your business with constant branding via Send Social Media’s powerful tools! Automate your entire marketing plan via Twitter, Email, Blog posts, SMS text and much more. Read and respond to what people are saying about your brand across 30+ social networks. Analyze everything including clicks, referrers, shares, comments, views & more with Social Media Analytics dashboard and create detailed custom reports. Join the thousands of franchisors and local businesses that use Send Social Media for Social Media Management. We offer a platform for engaging with customers, measuring results and monitoring your brand across 30+ social networks all at once.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Audience

Companies of all sizes looking for an advanced Social Media Marketing solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Company Information

Send Social Media
Founded: 2010
United States
www.sendsocialmedia.com

Alternatives

Alternatives

MavSocial

MavSocial

Maventus Group
MeetEdgar

MeetEdgar

Roeder Studios

Categories

Categories

Social Media Marketing Features

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Integrations

Facebook
LinkedIn
X (Twitter)
Escreen
Facebook Messenger
Gmail
Google Analytics
Instagram
Scribd
WhatsApp
WordPress
YouTube

Integrations

Facebook
LinkedIn
X (Twitter)
Escreen
Facebook Messenger
Gmail
Google Analytics
Instagram
Scribd
WhatsApp
WordPress
YouTube
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information
Claim Send Social Media and update features and information
Claim Send Social Media and update features and information