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About

Burq is a cloud delivery orchestration platform for retailers, grocers, convenience businesses, distributors, and teams managing orders across locations, carriers, and in-house fleets. It connects with existing order and logistics systems through an API, webhooks, or dashboard. For each order, Burq evaluates provider and fleet options against the delivery promise, availability, and operating rules, then supports dispatch, tracking, rerouting, customer updates, and exception handling. Its Decision Graph records the options, selected action, and reasoning for each order. Teams can use manual, shadow, review, or autonomous decision modes, with human oversight and rules controlling execution. The platform includes provider-network management, driver workflows, delivery performance analysis, billing reconciliation, and QR-based in-store checkout. Burq maintains SOC 2 Type II and ISO 27001 security credentials and has moved more than half a billion dollars in orders across the US and Canada.

About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Multi-store retailers, grocery and convenience, big-and-bulky sellers, and B2B distributors delivering to job sites that move orders across stores, DCs, and delivery providers.

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Burq
Founded: 2021
United States
burq.ai/

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
Dragonfly OS

Dragonfly OS

Dragonfly Tech, Inc.
Tookan

Tookan

JungleWorks

Categories

Categories

Delivery Management Features

Customer Portal Not Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Not Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Supported
Label Printing Not Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Not Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Not Supported
Territory Management Supported

Transportation Dispatch Features

Billing & Invoicing Not Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Not Supported
Customer Management Not Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Integrations

Activepieces Not Supported
Blotout Not Supported
Canix Not Supported
CleanCloud Not Supported
Cova Not Supported
Dispense Not Supported
Enapps ERP Not Supported
GrocerKey Not Supported
Integry Not Supported
Meltano Not Supported
Mi9 Retail Not Supported
Model Context Protocol (MCP) Supported
Nabis Not Supported
Rayven Not Supported
Retently Not Supported
Shift Not Supported
Stackreaction Not Supported
Treez Not Supported
Uber Supported
n8n Not Supported

Integrations

Activepieces Supported
Blotout Supported
Canix Supported
CleanCloud Supported
Cova Supported
Dispense Supported
Enapps ERP Supported
GrocerKey Supported
Integry Supported
Meltano Supported
Mi9 Retail Supported
Model Context Protocol (MCP) Not Supported
Nabis Supported
Rayven Supported
Retently Supported
Shift Supported
Stackreaction Supported
Treez Supported
Uber Not Supported
n8n Supported
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Claim Burq and update features and information
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