Bugfender

Bugfender

Beenario
5.0 out of 5 stars
Raygun

Raygun

4.0 out of 5 stars
Bugfender Raygun

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Bugfender:

About

Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesn’t just log bugs and crashes. It logs all the information you’ll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.
Raygun:

About

Spend more time building great software and less time fighting it. Raygun is a cloud-based platform that provides error, crash, and performance monitoring for your web and mobile applications. With Raygun's powerful suite of tools, teams can achieve complete visibility on issues their users encounter, with code-level detail into root causes. Raygun's suite of products covers three main areas (APM, Crash Reporting, and Real User Monitoring), all fully integrated with each other to unlock deeply powerful insights, unlike anything your team has experienced before. Raygun gives you visibility into how users are really experiencing your software. Detect, diagnose, and resolve performance problems faster. Gain unrivalled visibility into server-side performance. Unlock detailed, code-level insights into the root cause of performance issues so you can take action and deliver lightning-fast digital experiences.
Bugfender:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Raygun:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Bugfender:

Audience

App developers looking for a log storage service that logs all bugs on all devices and sends the results in seconds
Raygun:

Audience

Software teams and organizations seeking a tool to ensure quality assurance
Bugfender:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Raygun:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Bugfender:

API

Offers API Supported
Raygun:

API

Offers API Not Supported
Bugfender:

Screenshots and Videos

Raygun:

Screenshots and Videos

Bugfender:

Pricing

€29 per month
All of our plans include unlimited app installs, unlimited app users and sessions and enterprise-grade encryption.
Free Version Supported
Free Trial Supported
Raygun:

Pricing

$4 per month
Starting from just $4 per 10,000 events per month.
Free Version Not Supported
Free Trial Supported
Bugfender:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Raygun:

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
Bugfender:

Pros & Cons from Real Users

Pros

  • My agency works with a variety of apps and we used to rely on Crashlytics for everything. The problem we kept running into when diagnosing crash reports was not being able to get insight into what happened leading up to the crash. So, we went looking for a tool that had continuous logging. We were recommended Sentry, but they actually don't have continuous logging. After doing some research, we found Bugfender and we've been able to address issues much more effectively. Fortunately, Bugfender is much more affordable than Sentry, which is always a plus.

Cons

  • The pricing page was in Euros (not USD) which made me assume the tool wasn't built for US companies. After checking in with the team I was able to confirm they were setup to support US-companies, they just like having Euros to convey that they are compliant with EU privacy standards (which are more stringent than the US).
Raygun:

Pros & Cons from Real Users

Pros

  • Raygun provides a robust analytic solution to both web and mobile application, In our organization we use Raygun to monitor user analytics on our apps. It monitor user and provide detailed report of metrics like : - How much time user spent on a particular screen. - Most visited screens. - Lag faced by user on a particular screen. Apart from these, Raygun also gives user system and environment information, like OS/Device used by the user to visit the application.

Cons

  • The subscription plans are a bit costlier than its competitors, like Sentry and Google Analytics.
Bugfender:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Raygun:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Bugfender:

Company Information

Beenario
Founded: 2014
Germany
bugfender.com
Raygun:

Company Information

Raygun
Founded: 2012
New Zealand
www.raygun.com
Bugfender:

Alternatives

Raygun:

Alternatives

Testim

Testim

Tricentis
4.6 out of 5 stars
Bugfender:
Raygun:
Sematext Cloud

Sematext Cloud

Sematext Group
4.9 out of 5 stars
Bugfender:
Sematext Cloud

Sematext Cloud

Sematext Group
4.9 out of 5 stars
Raygun:
Dynatrace

Dynatrace

5.0 out of 5 stars
Bugfender:
Raygun:
Bugfender:
EasyQA

EasyQA

ThinkMobiles
Raygun:
eG Enterprise

eG Enterprise

eG Innovations
4.7 out of 5 stars
Bugfender:

Categories

Raygun:

Categories

Bugfender:

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Not Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Not Supported
Trace Individual Transactions Supported

Bug Tracking Features

Backlog Management Supported
Filtering Not Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Supported
Workflow Management Not Supported

Website Monitoring Features

Availability Testing Not Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Not Supported
Performance Metrics Not Supported
Real Time Monitoring Not Supported
Transaction Monitoring Not Supported
Uptime Reporting Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Not Supported
Debugging Supported
Deployment Management Not Supported
Graphical User Interface Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Not Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Not Supported

Log Management Features

Archiving Supported
Audit Trails Supported
Compliance Reporting Supported
Consolidation Not Supported
Data Visualization Supported
Event Logs Supported
Network Logs Not Supported
Remediation Not Supported
Syslogs Not Supported
Thresholds Not Supported
Web Logs Supported
Raygun:

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Supported
Performance Control Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Website Monitoring Features

Availability Testing Not Supported
Event Logs Not Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Not Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Not Supported
Uptime Reporting Supported
Bugfender:

Integrations

Bitbucket Supported
GitHub Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Trello Supported
Zendesk Supported
Basecamp Supported
Blink Not Supported
CA Flowdock Not Supported
Freshdesk Supported
GitHub Student Developer Pack Not Supported
Intercom Supported
Redbooth Supported
SIGNL4 Not Supported
SessionStack Not Supported
Visual Studio Not Supported
Zapier Supported
Zenduty Not Supported
Zulip Not Supported
Raygun:

Integrations

Bitbucket Supported
GitHub Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Trello Supported
Zendesk Supported
Basecamp Not Supported
Blink Supported
CA Flowdock Supported
Freshdesk Not Supported
GitHub Student Developer Pack Supported
Intercom Not Supported
Redbooth Not Supported
SIGNL4 Supported
SessionStack Supported
Visual Studio Supported
Zapier Not Supported
Zenduty Supported
Zulip Supported
Bugfender:
Claim Bugfender and update features and information
Claim Bugfender and update features and information
Raygun:
Claim Raygun and update features and information
Claim Raygun and update features and information