Bugfender

Bugfender

Beenario
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+

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About

Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesn’t just log bugs and crashes. It logs all the information you’ll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.

About

Bugpilot is AI-powered bug resolution platform that helps SaaS teams detect, understand, prioritize, and fix user-facing bugs. 1. Detect hidden bugs your users are not reporting Did you know that a staggering 96% of bugs go unreported by users? When bugs go unnoticed, it leads to frustration, decreased trust, and a poor user experience. 2. Give power-users tools to report actionable bugs in seconds With Bugpilot users can choose to highlight parts of the screen and add notes, for even more precise information about what went wrong and what they were expecting. SaaS teams receive standard bug reports with visual proof, description, console logs, and network requests and more. 3. Fix in seconds, with AI-assisted prioritization and resolution With Bugpilot, even non-tech people can figure out what is wrong in seconds. For every bug report, Bugpilot highlights the potential issues from failed network requests, ad blockers, coding errors, or user mistakes.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

App developers looking for a log storage service that logs all bugs on all devices and sends the results in seconds

Audience

SaaS companies; Developers, Customer Support and Product managers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€29 per month
All of our plans include unlimited app installs, unlimited app users and sessions and enterprise-grade encryption.
Free Version Supported
Free Trial Supported

Pricing

$9 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • My agency works with a variety of apps and we used to rely on Crashlytics for everything. The problem we kept running into when diagnosing crash reports was not being able to get insight into what happened leading up to the crash. So, we went looking for a tool that had continuous logging. We were recommended Sentry, but they actually don't have continuous logging. After doing some research, we found Bugfender and we've been able to address issues much more effectively. Fortunately, Bugfender is much more affordable than Sentry, which is always a plus.

Cons

  • The pricing page was in Euros (not USD) which made me assume the tool wasn't built for US companies. After checking in with the team I was able to confirm they were setup to support US-companies, they just like having Euros to convey that they are compliant with EU privacy standards (which are more stringent than the US).

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Beenario
Founded: 2014
Germany
bugfender.com

Company Information

Bugpilot
Founded: 2021
Italy
bugpilot.io

Alternatives

Alternatives

Sematext Cloud

Sematext Cloud

Sematext Group
Bugfender

Bugfender

Beenario
EasyQA

EasyQA

ThinkMobiles
Bugzero

Bugzero

WEBsina

Categories

Categories

Bug Tracking Supported

Bug Tracking Features

Backlog Management Supported
Filtering Not Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Supported
Workflow Management Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Not Supported
Debugging Supported
Deployment Management Not Supported
Graphical User Interface Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Not Supported

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Not Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Not Supported
Trace Individual Transactions Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Not Supported

Log Management Features

Archiving Supported
Audit Trails Supported
Compliance Reporting Supported
Consolidation Not Supported
Data Visualization Supported
Event Logs Supported
Network Logs Not Supported
Remediation Not Supported
Syslogs Not Supported
Thresholds Not Supported
Web Logs Supported

Website Monitoring Features

Availability Testing Not Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Not Supported
Performance Metrics Not Supported
Real Time Monitoring Not Supported
Transaction Monitoring Not Supported
Uptime Reporting Not Supported

Integrations

GitHub Supported
Intercom Supported
Jira Supported
Slack Supported
Zapier Supported
Zendesk Supported
Basecamp Supported
Bitbucket Supported
ClickUp Not Supported
Crisp Not Supported
Freshdesk Supported
Front Not Supported
Help Scout Not Supported
Jira Work Management Supported
LiveChat Not Supported
Notion Not Supported
Redbooth Supported
Sentry Not Supported
Stackreaction Supported
Trello Supported

Integrations

GitHub Supported
Intercom Supported
Jira Supported
Slack Supported
Zapier Supported
Zendesk Supported
Basecamp Not Supported
Bitbucket Not Supported
ClickUp Supported
Crisp Supported
Freshdesk Not Supported
Front Supported
Help Scout Supported
Jira Work Management Not Supported
LiveChat Supported
Notion Supported
Redbooth Not Supported
Sentry Supported
Stackreaction Not Supported
Trello Not Supported
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