Bug-Track.com vs. BugHerd Comparison


Bug-Track.com	BugHerd Splitrock Studio Pty Ltd.	+	+
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About Bug-Track.com is a web-based Bug Tracking Software that is always unlimited users and projects. It is supported on all major browsers. Bug-Track.com gives users the ability to track their bugs, upload files and exchange comments. Whether you are starting from scratch or migrating, setting up your Bug-Track.com account will be very easy. Hit the ground running with our easy to use features like.	About BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone looking for a web-based Bug Tracking software	Audience BugHerd is designed and built by web developers for developers, designers, engineers, marketers, project managers and QA specialists.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $50 per month Free Version Not Supported Free Trial Supported	Pricing 14 Day Free Trial Standard: $39 /month / 5users Studio: $59/ month/ 10users Premium: $109/ month/ 25users Deluxe: $189/ month/ 50users Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 3.5 / 5 features 4.5 / 5 design 3.5 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros + It's very practical How you can get feedback regardless if the website is in desktop mode or mobile website mode. This was very easy and feedback for me to be able to have the same experience regardless of whether it is the browser or mobile phones, since web pages are not only accessed within desktop browsers, but many people also access them from their browser. of mobile devices and it is necessary to review the practicality of a website Since in mobile versions it is more summarized and compact than the desktop web. This makes a website appear since in mobile versions it is more summarized and compact than the desktop web. This means that certain functions are lost as they are not in desktop mode, therefore this tool allows you to know what is not working when they visit a company's website through their Smartphone. Likewise, also on the desktop website. + I have had good customer service from this platform, which I feel very grateful for providing me with solutions At the moment of not understanding certain functions of BugHerd, So I can say that I am more satisfied with the support provided by the support team technical. having a support that supports me immediately is very important for my company since when I want a solution I hope to have a short response time since every time that passes can be valuable time which other solutions can be found within me business or implement new things to improve workflow. That is why I am very satisfied with the support team of this platform since it provides me with solutions in a short response period. + I like that this platform is very simple to be able to implement within my company since it did not require so much effort or a typical installation of any desktop software. I only had to download a Google Chrome browser extension since it is the most compatible for you to do this type of work due to the integration that most of the websites currently have. It can also be downloaded with Edge since it is currently very similar to Google because it works with the same base and has the same feature to install this platform in both browsers, I don't know if it can be implemented from other browsers. With the fact of using only the BugHerd extension, I have had a good experience being able to leave comments, take screenshots and mark certain areas where changes can be made or some function is failing without the need to use any special software on the desktop, giving me more security since I don't have to leave anything to the team, but I can work everything within the browser. HugHerd has helped organize and improve our as it has been able to prioritize more than all the bugs I've had. Thanks to this platform we have had an easy feedback with customers since this tool is very easy to use and launch on our website. º This platform facilitates the compilation of comments from websites since it is well known that in order to have a good user experience you have to listen to what customers want, improving the attention of visitors by having everything ordered and direct. º I can keep both the record, as well as the follow-up and also the culmination of each edition that has been made on the wealthy website, so I can visually notice all the improvements to the changes that have been made and know if errors were corrected. º Understanding the monitoring of the actions that a client has done on the website is extremely simple, this functionality is very complete since it allows me to see where he has clicked, what the site has shown him when he has entered a specific section, It also allows me to see heat maps specifying where my customers go the most and which section they don't like to visit. º The interaction that customers have with my website is instant feedback. Being able to see the tracking live without any problem and solve a problem almost immediately to improve the customer experience. º I can leave comments in any section of the website so that the developers take care of the respective improvements, this can be whether I work collaboratively with them or I get on the client side and have a better perspective of how they see my website. º I like that web extensions and scripts can be added without any problem so that we can have a complete follow-up to our website with more details, as well as the ease with which I can easily work with HTML to know through the elements what errors that the website may have since with these I can also locate the problems and apply solutions. º I can work alone or as a team, thus being able to add them as one more user within my account to work collaboratively with others, thus having better feedback, try to improve our site and read the comments of others, as well as assign tasks each individual on our team to make corrections faster and more efficiently. º Clients can add tasks if they are included in our work team, making it easier for the client to have control over what they want us to improve and not just leave comments. In addition, the tracking can be attached as a screenshot of the different sections of our website. Cons - It does not have updates every time changes are made or every time there is a new entry, this is important since you always have to update the browser and I am upset because I want all the data that will be entered from the visitors to be shown in real time without having to update anything manually. It does not always happen but mostly when there is a large number of traffic the counter tends to hit and the browser has to be reflected. - I wish there was a category specifically for customers since currently there are only categories for guest members and administrators.com guests I would like there to be a category specifically for customers since currently there are only categories for guest members and administrators. With the guests I can give a certain privilege to be able to review some information about what we do with this platform, however, they are not specific about what it would be like to have access as a client which gives close privileges to members who work within BugHerd to solve problems of website. With this, I would solve certain problems that are caused within my website for certain clients, which sometimes do not load certain functions available on my website. So I have to adapt to many types of browsers that do not have certain functions enabled. an example would be a function that is not compatible with Firefox browsers and certain clients do not have such a function So I would have to adapt to certain browsers depending on the client's needs - A bit of updating is needed in its interface since I have been working with this platform for a long time and its same way of working. It is essential to have a friendlier and more accessible workspace for everyone so that it is easier to have a learning experience for new members without getting confused in the process and also not having such a steep learning curve. I say this because certain functions already seem very complicated to access when you have a large number of uses. I consider that you should have easy access to these tools without having so much complication. º It's been a long time since its last interface update, I can say that at first the user experience has been incredible but there are other times where everything is simpler and more comfortable to work with and that's what BugHerd hasn't improved. º It has become difficult to keep customers informed due to the simple fact that on several occasions part of the company's internal communications have escaped. You should be able to tag within the conversation what is for the customer and what is for the internal. º For the user who is not very trained in what technology is, that is why I commented on the improvement of the user experience because not only website experts are the ones who use this platform but also as an individual to be able to improve their website, but without any knowledge it is difficult. It would be good to put more understandable functions with their respective help section right there or small tutorials. º Implementation was the hardest thing for me, definitely not all site builders and implementing BugHerd for a handmade website is easier more however you have to know a bit of code for this. º I have a problem sometimes with the comments that I wanted to leave, for example to an image. This problem causes me stress sometimes because the comment goes to any section of the website randomly. It is uncomfortable to work like this since you have to be putting the comment well until it stays in its place. º I also have problems with the tasks similarly when I put comments on the website, I mean that my tasks tend to get out of order frequently and the task manager that this platform has about the changes that I have to make is simply vague and wrong optimized with respect to other platforms.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Bug-Track.com Canada www.bug-track.com	Company Information Splitrock Studio Pty Ltd. Founded: 2010 Australia bugherd.com/
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Categories Bug Tracking Supported	Categories Bug Tracking Supported Customer Feedback Supported Design Feedback Supported Issue Tracking Supported Product Management Supported Task Management Supported UX Supported Visual Feedback Supported
Bug Tracking Features Backlog Management Not Supported Filtering Not Supported Issue Tracking Supported Release Management Not Supported Task Management Not Supported Ticket Management Not Supported Workflow Management Not Supported	Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Show More Features Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Supported Prioritization Supported Product Roadmapping Supported Release Management Supported Requirements Management Supported Resource Management Supported Workflow Management Supported Task Management Features Collaboration Supported Create Subtasks Not Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Supported Progress Tracking Supported Recurring Tasks Supported Reporting/Analytics Not Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Supported Task Scheduling Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Supported UX Features Animation Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Not Supported Unmoderated Testing Not Supported Usability Testing Not Supported User Journeys Supported User Research Supported
Integrations ActiveCampaign Not Supported Airbrake Not Supported Bitbucket Not Supported BombBomb Not Supported Bugsnag Not Supported Evernote Not Supported Favro Not Supported Freshdesk Not Supported Gmail Not Supported Google Calendar Not Supported Google Chrome Not Supported Google Drive Not Supported KonnectzIT Not Supported MeisterTask Not Supported Planview Portfolios Not Supported Sign In Scheduling Not Supported Toggl Track Not Supported Twilio Not Supported Vtiger CRM Not Supported Webflow Not Supported Show More Integrations	Integrations ActiveCampaign Supported Airbrake Supported Bitbucket Supported BombBomb Supported Bugsnag Supported Evernote Supported Favro Supported Freshdesk Supported Gmail Supported Google Calendar Supported Google Chrome Supported Google Drive Supported KonnectzIT Supported MeisterTask Supported Planview Portfolios Supported Sign In Scheduling Supported Toggl Track Supported Twilio Supported Vtiger CRM Supported Webflow Supported Show More Integrations View All 85 Integrations
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