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About

Enhancing business performance by simplifying the identification and resolution of high-priority incidents. The WatchTower Platform is an observability solution that simplifies incident resolution in mainframe environments by integrating and correlating events, data flows, and metrics across IT silos. It offers a unified, user-friendly experience for operations teams to streamline workflows. Built on familiar AIOps solutions, WatchTower detects potential issues early, facilitating proactive avoidance. It also uses OpenTelemetry to stream mainframe data and insights to observability tools, enabling enterprise SREs to identify bottlenecks and enhance operational efficiency. WatchTower augments alerts with pertinent context, eliminating the need for multiple tool logins to collect critical information. WatchTower workflows expedite problem identification, investigation, and incident resolution, and simplify problem handover and escalation.

About

IBM® Netcool® Operations Insight powered with AI and Machine learning capabilities helps reduce event noise, automatically groups events related to the same problem and provides relevant context for faster resolution, allowing you to work smarter, not harder. It provides a consolidated view across your local, cloud and hybrid environments and delivers actionable insight into the performance of services and their associated dynamic network and IT infrastructures. You can now modernize and simplify your IT Operations with greater insight into highly dynamic environments, and option for containerized deployment on IBM Cloud Private.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT operations teams seeking a tool to enhance mainframe observability and streamline incident resolution

Audience

IT and DevOps teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 3.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • Anything you can dream of is possible with this product. In contrast to many solutions out on the marketplace today (2021), there is nothing in Netcool that limits you in configuring/customizing the solution for your business needs.

Cons

  • The pro is also a con. The product is fairly complex, and at times, unintuitive. A lot of configuration/customization is done in text files on the file system. Rules for formatting events are powerful, with excellent parsing and regex capabilities, but you must have an administrator with general regex and logic knowledge to tailor the system to your business. These days, however, junior people with these skills are pretty easy to find.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Broadcom
United States
www.broadcom.com/products/mainframe/watchtower-observability

Company Information

IBM
Founded: 1911
United States
www.ibm.com/us-en/marketplace/it-operations-management

Alternatives

Alternatives

Dell APEX AIOps

Dell APEX AIOps

Dell Technologies
Riverbed IQ

Riverbed IQ

Riverbed
Cortex XCOR

Cortex XCOR

Palo Alto Networks
Site24x7

Site24x7

ManageEngine

Categories

Categories

AIOps Supported
IT Management Supported
Log Analysis Supported

Integrations

OpenTelemetry Supported
Origina Not Supported
SYSVIEW Performance Management Supported
TierOne Service Assurance Not Supported

Integrations

OpenTelemetry Not Supported
Origina Supported
SYSVIEW Performance Management Not Supported
TierOne Service Assurance Supported
Claim Broadcom WatchTower Platform and update features and information
Claim Broadcom WatchTower Platform and update features and information
Claim IBM Netcool Operations Insight and update features and information
Claim IBM Netcool Operations Insight and update features and information