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About

Equip your team with the only learning platform that’s purpose-built for software adoption. Accelerate onboarding, reduce support, deepen engagement, and grow usage. Whether you’re a Solution Provider onboarding new clients, an IT team needing a more scalable way to manage end-user training, or an L&D team focused on onboarding employees to the company tech stack, BrainStorm will make your job easier, and your results better. Activate dark users – BrainStorm is the only learning platform that proactively targets licensed users who haven’t logged in yet. When you convert dark users, your usage impact moves from incremental to exponential. Accelerate adoption – Don’t just teach users how, teach them when and why to use features and applications. BrainStorm is built to automate training that gets people to change the way they work. Expand feature use – Drive deeper and broader feature adoption. Help more users move beyond the basics.

About

Chameleon is the deepest digital adoption platform for product success, empowering SaaS teams to build no-code, self-service user onboarding, feature adoption, and feedback collection. • PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code. • Using Chameleon you can show new users key functionalities, highlight product changes, improve feature discoverability, and reduce confusion and support requests. • Deploy NPS, CSAT, CES and custom surveys to users, triggered at the right time and to the right audience. • Add self-serve help and user onboarding launchers to guide users without interrupting their workflow. • Chameleon automatically collects the data on tour performance that can be used to optimize tours. • Variations can be shown to different users and all tours can be A/B tested. • Connect to one of the hundreds of integrations Chameleon supports

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer education teams, Customer Success teams, L&D teams, HR teams, IT teams

Audience

Companies that need a user onboarding solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$279 per month
Try Chameleon - free and unlimited for 14 days. No credit card required to start free trial.

Build and preview tours for free - only pay when you're satisfied and ready to publish.

30 day money-back guarantee if you're not satisfied available on all plans.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.4 / 5
features 4.0 / 5
design 4.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • Easy to deploy and add organizational entities. We can allow team administrators to handle a lot of the administration effort which relieves IT to do other IT things.
  • Customer success manager accessibility and involvement. Their support team members, the ticketing system, and their self-help community forum for questions and suggestions.
  • I loved the organization of the videos. I could search for a topic and then find that it was part of a series of videos on that topic. That would encourage me to start at the beginning and learn even more than I initially set out to learn. That is a super subtle way to get information to users without requiring them to know what they don't know to start with. I loved the reporting aspect on the back end. I could see which courses my users were most involved with easily. Every aspect of the back end administration was really easy to learn and the support from Brainstorm when I had questions was second to none. It was just a terrific experience all the way around.

Cons

  • Not a Brainstorm problem but sometimes teams onboard but then do not use the training resources.
  • Early in our time with BrainStorm, we had a revolving door of customer success managers, making it hard to build relationships and gain traction on plans. This was ultimately resolved satisfactorily.
  • I would have like it to be more robust as an LMS. It has that capability, but I believe it is first and foremost a content library and secondly a content host. It is a little limited as an LMS compared to other software out there, but their content more than makes up for it.

Pros & Cons from Real Users

Pros

  • Chameleon it’s very helpful in sense of integrations and tutorials. But the features for microsurvey is not so good.
  • Chameleon has really allowed our team to highlight key features, quickly get messaging out when needed, and provided a generally easy space to create different tours/tooltips. Chameleon also has some of the strongest customer service in the space - their Success team is accessible, extremely helpful, and a pleasure to work with.
  • - Easy of use and intuitive UI - Deep capabilities for end-to-end product adoption use cases - No-code solution
  • My favorite part about chameleon is how simple and easy it is to set up a pop-up. Everything from triggers, design, and fine-tuning is very intuitive and doesn't require too much trouble shooting. Level of complexity is perfect. Their support pages are also helpful and I can figure out everything I need on my own.
  • The system is quick and easy to use, you can be super prescriptive with the way content is delivered and if you exploit the full capabilities of the integration it is incredibly powerful.

Cons

  • Limited resources for microsurvey and A/B test tours.
  • Some of the launcher setup steps can be a little confusing to work through, at least compared to other builds. Library of our current chameleons could be a bit easier to view, although using tags does help.
  • - Feature names are a bit confusing - Editor can be further improved to solve deeper use cases. For example - to run a tooltip on an element that is present on multiple pages on our application but we need to show the tooltip only on a particular page, sometimes it's difficult to configure such use cases.
  • I've had some trouble with uploading CSVs in the past, but that was with a particularly large targeted group of users. Otherwise, I really enjoy my experience using chameleon for simple in app pop-ups.
  • Learning can be steep if you are non-technical, however once you are up to speed it is a breeze.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BrainStorm
Founded: 1995
United States
www.brainstorminc.com

Company Information

Chameleon
Founded: 2015
United States
www.chameleon.io

Alternatives

Alternatives

Cornerstone LMS

Cornerstone LMS

Cornerstone OnDemand
BrainStorm

BrainStorm

Brainstorm Software

Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Productivity Features

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Security Awareness Training Features

Analytics / Reporting
Certification Training
Custom Test Building
Gamification
Industry Benchmarking
Non-Email Based Testing
Online Courses
Phishing Simulation
Pre-Assessments
Prebuilt Training Library

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Integrations

Salesforce
Calendly
Customer.io
Delighted
Freshpaint
Google Analytics
Google Tag Manager
Google Workspace
HubSpot CRM
Intercom
Kissmetrics
Microsoft Graph
Microsoft Teams
Phonely
Quaeris
Segment
Stripe
Typeform
Vimeo
Zendesk

Integrations

Salesforce
Calendly
Customer.io
Delighted
Freshpaint
Google Analytics
Google Tag Manager
Google Workspace
HubSpot CRM
Intercom
Kissmetrics
Microsoft Graph
Microsoft Teams
Phonely
Quaeris
Segment
Stripe
Typeform
Vimeo
Zendesk
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