Relay

Relay

Switch Labs
+
+

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About

Empower your users and teams to automate repeatable work in their own way. Relay's simple, code-free design allows anyone to create workflows in minutes. That frees up IT to spend more time on what matters most. A flexible interface and a variety of powerful features help you automate simple tasks and sophisticated processes. The result: better workflows such as streamlined content review, standardized employee onboarding, and accelerated contract approvals. Automation means nothing without visibility into work in progress. Relay shows the progress of each running workflow with an exportable audit history. By tracking and optimizing business processes, work gets done even faster and no one is missing a beat. Since Relay inherits all the benefits of our content platform, you get more for your money. Manages content review processes, agency collaboration, and product and press releases.

About

Relay is an AI-native help desk and customer support platform with a built-in knowledge base, AI reply drafts, smart ticket routing, automated responses, team collaboration, customer records, macros, analytics, and omnichannel support workflows. Teams can train Relay on their help articles, FAQs, and internal documentation so agents get faster, context-aware responses while retaining human review. Relay also connects support context with sales CRM activity and offers integrations for modern SaaS, ecommerce, and service businesses.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Workflow Management platform for businesses

Audience

Customer support, help desk, and customer success teams at SaaS companies, ecommerce businesses, agencies, and service organizations that need AI-assisted ticketing and a shared knowledge base.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$130 per month
Paid annually
Free Version Not Supported
Free Trial Supported

Pricing

$19 per user/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Box
Founded: 2005
United States
www.box.com/collaboration/relay-workflow

Company Information

Switch Labs
Founded: 2024
United States
crm.switchlabs.dev

Alternatives

Alternatives

Supportifier

Supportifier

Successifier AB
BlueRelay

BlueRelay

Indellient
Work-Relay

Work-Relay

Neostella
Text

Text

Text Inc.
RelayFax

RelayFax

Alt-N Technologies
Relay

Relay

Switch Labs

Categories

Categories

Help Desk Supported

Integrations

Box Supported
Box Shuttle Supported
Docusign Supported
Microsoft 365 Supported

Integrations

Box Not Supported
Box Shuttle Not Supported
Docusign Not Supported
Microsoft 365 Not Supported
Claim Box Relay and update features and information
Claim Box Relay and update features and information
Claim Relay and update features and information
Claim Relay and update features and information