PolarPuffinPolargate
|
||||||
Related Products
|
||||||
About
Reinvent hospitality with a Guest Relationship Platform that personalizes each journey, enhances your services, and optimizes your operations.
With a Guest App, a Communication Hub, and a CRM, Bowo brings unparalleled value to every guest's journey.
👉 Tailor made Guest App
Instant access to hotel services, from check-in to room service to activity bookings.
👉 Communication Hub
Centralize all guest communications, powered by a multi-lingual chatbot.
👉 CRM
Craft unique experiences with guest profiling and automated communications via emails, SMS and WhatsApp.
Bowo is approved by more than 600 hotels in 27 countries.
Winner of the FHT Innovation Award and finalist of the HotelTechAwards 2024.
==> Contact us for a personalized demo.
|
About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Hotel groups, independent hotels, appart hotels, hybrid concepts like coliving & coworking spaces
|
Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
€4.5 / room / month
Monthly or annual subscription
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationBowo
Founded: 2017
France
www.bowo.fr
|
Company InformationPolargate
Spain
polarpuffin.com/en
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Integrations
1Check
Supported
Booker
Supported
Booking.com
Not Supported
FLEXIPASS
Supported
Google Business Profile
Not Supported
HiJiffy
Supported
Lightspeed Restaurant
Supported
Mews
Supported
Misterbooking PMS
Supported
OPERA Cloud PMS
Supported
|
Integrations
1Check
Not Supported
Booker
Not Supported
Booking.com
Supported
FLEXIPASS
Not Supported
Google Business Profile
Supported
HiJiffy
Not Supported
Lightspeed Restaurant
Not Supported
Mews
Not Supported
Misterbooking PMS
Not Supported
OPERA Cloud PMS
Not Supported
|
|||||
|
|
|