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About

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel. Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...). The objective is to maximize your return on investment: - The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction). - The ROI in terms of employee experience: No more dealing with non-value added issues. - The financial ROI: Reduce the cost of customer support processing between 50% and 90%. Advantages of Botmind - 90 pre-recorded responses - Reduces the cost of the support by 90%. - Answer your customers in less than a second

About

Yseop is an international AI software company and one of the early pioneers of natural language generation technology. Its proprietary AI platform, powers enterprise-level customer support, sales and reporting applications. Its highly customizable solutions deliver superior quality analysis and more human-like dialog, resulting in higher levels of customer satisfaction. Headquartered in France, Yseop has operations throughout Europe, the US and Asia. Yseop Compose's Natural Language Generation software empowers data-driven decision-making by explaining insights in a plain English (French, Spanish, etc). Yseop's Savvy is a plug-in for business intelligence dashboards and data visualization software. It adds narrative, automatically explaining what the charts, data and analysis mean in multiple languages.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce

Audience

Companies seeking to accelerate their business with a Generative AI solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.

Cons

  • Since we have been using Botmind, we have never had any drawbacks related to its use.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Botmind
Founded: 2018
France
www.botmind.io/en/

Company Information

Yseop
France
yseop.com

Alternatives

Alternatives

ChatGPT Pro

ChatGPT Pro

OpenAI
Phrazor

Phrazor

vPhrase Analytics Solutions Pvt Ltd
ChatGPT

ChatGPT

OpenAI
GPT-4

GPT-4

OpenAI
XpertRule

XpertRule

XpertRule Software

Categories

Categories

Natural Language Generation Features

Business Intelligence Supported
Chatbot Supported
CRM Data Analysis and Reports Not Supported
Email Marketing Not Supported
Financial Reporting Not Supported
Multiple Language Support Supported
SEO Not Supported
Web Content Not Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Not Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported

Machine Learning Features

Deep Learning Not Supported
ML Algorithm Library Not Supported
Model Training Not Supported
Natural Language Processing (NLP) Supported
Predictive Modeling Not Supported
Statistical / Mathematical Tools Not Supported
Templates Not Supported
Visualization Not Supported

Natural Language Generation Features

Business Intelligence Supported
Chatbot Not Supported
CRM Data Analysis and Reports Supported
Email Marketing Not Supported
Financial Reporting Supported
Multiple Language Support Supported
SEO Not Supported
Web Content Not Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Not Supported
Natural Language Generation (NLG) Supported
Performance Metrics Not Supported
Predictive Analytics Supported
Profitability Analysis Not Supported
Strategic Planning Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Data Visualization Features

Analytics Supported
Content Management Not Supported
Dashboard Creation Supported
Filtered Views Not Supported
OLAP Not Supported
Relational Display Not Supported
Simulation Models Not Supported
Visual Discovery Not Supported

Financial Reporting Features

"What If" Scenarios Supported
Audit Trail Not Supported
Balance Sheet Not Supported
Cash Management Not Supported
Consolidation / Roll-Up Not Supported
Forecasting Supported
General Ledger Not Supported
Income Statements Not Supported
Multi-Company Not Supported
Multi-Department / Project Not Supported
Profit / Loss Statement Supported

Integrations

Freshchat Supported
Intercom Supported
Magento Supported
PrestaShop Supported
RingCentral RingCX Supported
Shopify Supported
Slack Supported
Zendesk Chat Supported

Integrations

Freshchat Not Supported
Intercom Not Supported
Magento Not Supported
PrestaShop Not Supported
RingCentral RingCX Not Supported
Shopify Not Supported
Slack Not Supported
Zendesk Chat Not Supported
Claim Botmind and update features and information
Claim Botmind and update features and information
Claim Yseop and update features and information
Claim Yseop and update features and information