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About

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel. Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...). The objective is to maximize your return on investment: - The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction). - The ROI in terms of employee experience: No more dealing with non-value added issues. - The financial ROI: Reduce the cost of customer support processing between 50% and 90%. Advantages of Botmind - 90 pre-recorded responses - Reduces the cost of the support by 90%. - Answer your customers in less than a second

About

Yseop is an international AI software company and one of the early pioneers of natural language generation technology. Its proprietary AI platform, powers enterprise-level customer support, sales and reporting applications. Its highly customizable solutions deliver superior quality analysis and more human-like dialog, resulting in higher levels of customer satisfaction. Headquartered in France, Yseop has operations throughout Europe, the US and Asia. Yseop Compose's Natural Language Generation software empowers data-driven decision-making by explaining insights in a plain English (French, Spanish, etc). Yseop's Savvy is a plug-in for business intelligence dashboards and data visualization software. It adds narrative, automatically explaining what the charts, data and analysis mean in multiple languages.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce

Audience

Companies seeking to accelerate their business with a Generative AI solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.

Cons

  • Since we have been using Botmind, we have never had any drawbacks related to its use.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botmind
Founded: 2018
France
www.botmind.io/en/

Company Information

Yseop
France
yseop.com

Alternatives

Alternatives

ChatGPT Pro

ChatGPT Pro

OpenAI
Phrazor

Phrazor

vPhrase Analytics Solutions Pvt Ltd
ChatGPT

ChatGPT

OpenAI
GPT-4

GPT-4

OpenAI
XpertRule

XpertRule

XpertRule Software

Categories

Categories

Natural Language Generation Features

Business Intelligence
Chatbot
CRM Data Analysis and Reports
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Generation Features

Business Intelligence
Chatbot
CRM Data Analysis and Reports
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Data Visualization Features

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Financial Reporting Features

"What If" Scenarios
Audit Trail
Balance Sheet
Cash Management
Consolidation / Roll-Up
Forecasting
General Ledger
Income Statements
Multi-Company
Multi-Department / Project
Profit / Loss Statement

Integrations

Freshchat
Intercom
Magento
PrestaShop
RingCentral RingCX
Shopify
Slack
Zendesk Chat

Integrations

Freshchat
Intercom
Magento
PrestaShop
RingCentral RingCX
Shopify
Slack
Zendesk Chat
Claim Botmind and update features and information
Claim Botmind and update features and information
Claim Yseop and update features and information
Claim Yseop and update features and information